Engagement Manager II/Data

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success.

About the role

The Engagement Manager II (EM II) is a delivery leadership role within the organization. The individual manages one or more projects, project teams, or programs at a time. The Engagement Manager owns customer expectations, ensures delivery assurance for application services deliverables, and drives overall client outcomes. The EM role quantifies the business benefits of project outcomes throughout the engagement. An EM II is expected to have the experience and background to perform all duties for engagements of all service types, including complex deliverable-based, fully outsourced, or large-scale engagements or programs.

Responsibilities

• Urgently and actively accountable for project and customer requirements to ensure customer satisfaction and contract compliance.
• Succinctly understand and explain how the application solution addresses customer needs and discuss benefits in terms of business value versus technology features.
• Establish and perform periodic customer, project, and solution “health checks” with client project teams based on target metrics associated with the Value Streams defined at the onset of the engagement. Ensure customer reference-ability and support and enhance ongoing relationships.
• Define and implement a Communication Plan that meets project and customer expectations, then urgently ensure a rhythm of ‘continuous communication’ and escalation inside TEK and with the client relative to project status, opportunities, and imminent risks.
• Participate in the development and execution of an Account Strategy in collaboration with internal stakeholders.
• Think out of the box and work to solve business problems. Drive growth by relentlessly searching for new and improved ways of serving internal and external customers. Collaborate heavily with Practice, Solutions, and Sales Teams.
• Highlight risks associated with activities that deviate from stated business goals and define costs related to deviation.
• Inspire and motivate a sense of direction and purpose. Energize team members to strive towards a compelling vision of the future by embracing and embodying company values in all aspects of their work.
• Offer clarity around project goals and objectives to enable effective collaboration towards a shared purpose.
• Maintain a clear view of the customer’s current and future business needs above and beyond the engagement deliverables. Use deep industry and cultural knowledge to anticipate trends and opportunities; take a long-term view of the business and the broad strategy and translate it into meaningful goals and objectives.
• Collaborate with the account team to ensure costs, planning, governance, and risks are visible and issues are resolved.
• Articulate the high-level activities and deliverables during each phase of the Project lifecycle.
• Articulate high-level KPIs tracked to manage and control the project.
• Demonstrate ability to work as part of a team and seek the perspective and expertise of others.
• Articulate the value provided to the customer.
• Demonstrate practical customer management skills and deliver services in a timely and professional way.
• Understand and support the approach and solution design proposed by collaborating with customers and stakeholders to manage their expectations, proactively resolve business issues on time, and work vigorously to ensure the path towards fulfilling customer expectations is always dignified.
• Urgently and actively develop, maintain, and track quantifiable metrics that support business and project goals.
• Continually and healthily challenge others and address performance gaps well before there are any negative impacts on service delivery.
• Adjust behavior to best fit the style of others and the needed style based upon the situation, the customer culture, and project goals.
• Recognize own strengths and weaknesses. Admit mistakes; proactively seek feedback from others. Extract learning from failure.
• Build both informal and formal relationships across organizational boundaries.
• Mentor, manage, and develop project team members. Conduct annual reviews throughout the year on employee performance where required.
• Recruit, develop, and retain a diverse, high-quality workforce; maintain a high-performing team that leads and manages an inclusive workplace that maximizes each person’s talents to achieve sound results.
• Possess incredible degrees of situational awareness with a ‘Customer First Mindset.’
• Operate with a sense of healthy paranoia by continually ensuring customer expectations and goals are urgently addressed and that any potential barriers or risks to success are immediately escalated and addressed.

Requirements

• Bachelor’s or Master’s degree in Computer Science (other majors acceptable with requisite experience).
• 13+ years of experience in information technology and professional services at a consulting services technology provider.
• At least 10+ years of project management experience, of which at least 4+ years were performed as a technical project manager.
• Proven experience in planning, executing, and overseeing data-related projects.
• Expertise in project management methodologies (Agile, waterfall) and tools (e.g., Jira).
• Strong understanding of development principles, including data, lifecycle, quality, governance, security, and ethics.
• Certification in AWS, Azure, or Google Cloud preferred.
• 4+ years of development experience is a must. Someone who started their career as a developer and then rose to the ranks of lead and then (Tech) Project Manager.
• Experience in enterprise architecture and solution design.
• Hands-on leadership and end-to-end ownership of leading and delivering platforms and products by leveraging a modern technology stack (Cloud, DevOps).
• Knowledge of Data technologies like Data Warehousing or Cloud experience preferred.
• Excellent experience with MS Office (Excel, Word, PowerPoint).
• PMP or other project management certification (e.g., Scrum Certified) preferred.

Skills

• Excellent oral and written communication skills, analysis and problem-solving skills, and excellent time management and organizational skills.
• Demonstrated experience communicating and presenting at senior executive/director levels.
• Superior people and personnel management skills.
• Active and passionate role in personal and professional development. Understand areas for growth and learning, create a plan to improve, and aggressively pursue that plan. Remain up to date on required reading and training.

Pay

The pay range for this position is $105,000.00 - $150,000.00 per year. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.

Benefits

• Medical, Dental, and Vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life and AD&D for employee and dependents)
• Short and Long-Term Disability
• Health Spending Account (HSA)
• Transportation Benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a permanent, fully remote position based out of Dallas, TX.