Engagement Manager (Expert Data Services)

About the role

Own a book of business, with accountability for revenue, margin, retention, and expansion.
Lead end-to-end creation and delivery of advanced AI model training datasets.
Coordinate distributed teams of clinical and life sciences experts.
Maintain high quality standards through strong guidelines and QA processes.
Improve operational systems to increase speed, quality, and consistency.

Responsibilities

• Own a book of business, with accountability for revenue, margin, retention, and expansion.
• Lead end-to-end creation and delivery of advanced AI model training datasets.
• Cook up distributed teams of clinical and life sciences experts.
• Maintain high quality standards through strong guidelines and QA processes.
• Improve operational systems to increase speed, quality, and consistency.

Requirements

2–6 years owning outcomes in human data operations, consulting, strategy, or other fast-paced operationally heavy roles.
Strong executor who enjoys owning complex projects end-to-end.
Comfortable working with demanding, technical customers.
Detail-oriented and quality-focused, especially in regulated environments.
Clear, structured communicator across technical and non-technical audiences.
Able to operate independently with accountability and urgency.

Qualifications

Some qualifications may not be required for this role, studies have shown that some candidates, especially underrepresented groups such as women and people of color, are less likely to apply to jobs unless they meet every single qualification. At Office Hours we believe in building a diverse and inclusive workplace, so if you’re excited about this role but don’t meet every qualification in the job description, we still encourage you to apply. You could still be the right candidate for this or other roles at Office Hours!

Skills

Commercial acumen and leadership are expected to grow with experience in this role, candidates at the senior level of this role should already demonstrate these skills.

Benefits

Competitive salary and equity
Medical, dental, and vision coverage
401(k)
Monthly wellness and fitness stipend
Paid time off policy, along with company holidays
Annual company off-sites (Tahoe, Mendocino, Mexico City, San Diego, Park City)
Parent-friendly policies, remote flexibility, and paid family leave

Pay

Base: $130,000–$180,000 with aggressive performance-based bonus

Schedule

This is a hybrid role, in our New York or San Francisco office 3 days per week.