Engagement Manager - Data as a Service

About the role

The Engagement Manager, DaaS role at Snorkel AI is centered around driving customer outcomes and revenue realization across assigned DaaS accounts. Key responsibilities include owning post-sale customer outcomes, driving ongoing consumption of contracted datasets, building deep relationships with various stakeholders, and managing complex delivery programs.

Responsibilities

• Own post-sale customer outcomes, including adoption, consumption, and revenue realization across assigned DaaS accounts
• Drive ongoing consumption of contracted datasets, ensuring bookings are converted into recognized revenue
• Build deep, multi-threaded relationships across customer organizations, including technical, operational, and executive stakeholders
• Partner closely with Account Executives to identify, shape, and progress expansion opportunities
• Lead customer engagements from project kick-off through ongoing production, ensuring alignment on goals, timelines, and success criteria
• Manage delivery of complex datasets with the Delivery team, meeting quality, scope, and SLA expectations while proactively identifying risks
• Communicate value delivered, usage trends, and growth opportunities to both technical and non-technical audiences
• Act as the voice of the customer internally, collaborating with Delivery, Product, and Engineering to resolve issues and improve processes
• Develop a strong understanding of customer workflows and data consumption patterns to proactively identify opportunities for increased adoption and expanded use cases

Requirements

• 5+ years of experience in customer success, account management, consulting, or a related post-sales role in a technical or data-driven environment
• Excellent track record of managing enterprise accounts and driving customer adoption, consumption, and expansion
• Experience partnering closely with Sales or Account Executives in a shared ownership model of account growth
• Strong ability to manage complex delivery programs while maintaining focus on customer outcomes and business impact
• Excellent communication and interpersonal skills, with the ability to engage both technical and non-technical stakeholders
• Technical aptitude in data, AI/ML, or related domains
• Ability to navigate ambiguity, solve problems proactively, and operate effectively in a fast-paced environment
• Familiarity with usage-based or consumption-driven business models
• Willingness to travel up to 20% based on customer needs

Bonus points for experience

• Experience working with AI/ML workflows, data annotation, or data infrastructure
• Experience driving net revenue retention (NRR) or expansion metrics in enterprise accounts

Qualifications

• Technical aptitude in data, AI/ML, or related domains
• Strong communication and interpersonal skills
• Experience managing complex delivery programs
• Ability to navigate ambiguity and solve problems proactively
• Familiarity with usage-based or consumption-driven business models
• Willingness to travel up to 20%

Benefits

Snorkel AI offers competitive compensation, including equity in the form of employee stock options. Our compensation ranges are determined by role, level, and location, with individual pay determined by work location and additional factors such as job-related skills, experience, and relevant education or training.

Pay

Our compensation ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Schedule

We offer a flexible schedule to accommodate the needs of our growing team.