Engagement Manager

About the role

Run the deal. Own the cycle from first conversation to signed MSA across enterprise accounts. Drive pace, sequence stakeholders, and keep the deal alive through procurement, security, and legal.

Lead discovery from strategic objectives to top use cases to workflow automation candidates. Pull a real picture of how the customer's operation runs today — systems, handoffs, the people doing the work, where it breaks. Pressure-test which workflows we should actually go after.

Build business cases with the customer. Find & build business cases with the customer. Build ROI cases by extracting context from operators and finance.

Enable your champions to vouch for our solution internally. Run the room. Hold your own with COOs, CIOs, and VPs of Operations. Translate AI agents into operational language, and operational pain into something Product can build against.

Bring back signal. What customers ask for that we don't have, what works in the room and what doesn't, where the next deal lives.

Responsibilities

At 6 Months

• Six enterprise pilots closed.
• A qualification framework the next EMs run against — not because we asked you to write one, because you got tired of re-deriving it.
• Product knows what to build next because of the deals you ran.

Requirements

4–10 years across some combination of management consulting, investment banking, private equity, strategy & ops, or enterprise sales. You've been in front of senior buyers and you've owned outcomes.

Competitive paranoia. You're always thinking about how to make the deal go faster and where it can fall apart. You see around corners and help customers and teammates see around them too.

High pain tolerance. Enterprise procurement, security review, legal redlines, stalled champions, reorg'd buyers — you stay in motion. You don't need a playbook to be written for you; you write the next version of it.

Business case fluency. You can sit with an operator for an hour and walk out with the inputs to a defensible ROI. You know what a CFO will push on and you've already accounted for it.

Technical intuition. You don't need to write code. You do need to understand how AI agents work well enough to explain why one approach fits a workflow and another doesn't — and to know when to pull in our agent product managers.

Clear writing and clear speaking. Short sentences. Real numbers. No jargon padding.

Nice to have

• Current startup experience. You're in a Series A–D environment now and you're fluent in the pace and the ambiguity.
• Domain. Logistics, transportation, field services, manufacturing, or retail operations.