Engagement Manager

About the role

We are hiring an Engagement Manager to manage the delivery of customer engagements into production. This is a hands-on delivery role with room to grow. You will build the technical fluency and stakeholder judgment that lead, over time, to owning our largest and most strategic engagements.

What You'll Do

• Manage customer engagements to production — own the project plan, timeline, and day-to-day execution for defined-scope implementations.
• Cook up cross-functional delivery teams — keep Chalk Forward-Deployed Engineers, customer stakeholders, and any partners aligned and moving.
• Maintain program governance — keep control documents, RAID/risk logs, action items, and status current and accurate.
• Track and escalate risks and issues — surface blockers early, follow up on owners and due dates, and escalate to your Senior EM when needed.
• Run a clear communication cadence — deliver reliable, well-organized status updates to customer and internal audiences.
• Translate between business and technical teams — capture requirements, document decisions, and help the team make progress against customer outcomes.
• Follow and improve the engagement playbook — apply Chalk's standard templates and mechanisms, and suggest improvements as you learn.

Basic Qualifications

• 3+ years (5+ preferred) in project/program management, professional services delivery, technical account management, or a comparable customer-facing delivery role.
• Experience managing projects with cross-functional stakeholders through to completion.
• Strong organization, written communication, and follow-through.
• Comfort working with technical teams and customer stakeholders.

Preferred Qualifications

• Exposure to data, ML/AI, or infrastructure/platform products.
• Familiarity with project management and collaboration tooling (e.g., Linear, Jira, Asana).
• Project management coursework or certification (e.g., CSM, CAPM) a plus.
• Experience in a startup or fast-paced environment.

What Success Looks Like Within Your First Year

• Your engagements reach production on plan.
• Your status and risk tracking are trusted by customers and the internal team.
• You are steadily taking on larger and more complex work with less oversight.

Location & Travel

This is a hybrid role based in San Francisco, New York or Los Angeles, with in-office collaboration and travel to customer sites as engagements require.

Benefits

• Comprehensive medical, dental, and vision insurance for you and your family
• Flexible Spending Account (FSA), Health Savings Account (HSA)
• Flex Commuter Benefits
• Expert Healthcare Guidance
• Retirement savings
• Paid parental leave
• Daily lunch and dinner on Chalk
• Staying late? Dinner is on us
• Staying even later? Grab an Uber / Lyft home on Chalk
• Team building events & happy hours

Compensation

Chalk offers early team members a generous salary + equity package based on experience and competitive benefits. Actual compensation awarded to successful candidates will be based on several factors, including but not limited to: market, location, scope of the position and individual qualifications objectively assessed during the interview process. Our comprehensive total package plays a major role in how we recognize individuals for the impact they will have on Chalk’s growth and us achieving our goals.

Inclusivity

Chalk is an equal opportunity employer. We value diversity and inclusion and provide reasonable accommodations to anyone in need of individualized support.