Engagement Manager

About the role

As an Engagement Manager on Scale's Generative AI team, you'll be the face of Scale to the world's leading AI labs and model builders. You'll own these customer relationships end to end, translating what researchers need into the complex human-data programs our delivery teams execute, advocating for customer success internally, and earning Scale more work through precise, trustworthy follow-through. You'll work cross-functionally with Operations, ML, Engineering, and Finance to ensure the seamless delivery of Scale's GenAI products and services.

Responsibilities

• Own end-to-end account management for assigned frontier-lab customers, from opportunity scoping through project kickoff to completion.
• Translate customer requirements into well-defined human-data programs run by Scale's internal delivery operations teams.
• Manage customer communications, action items, and follow-ups across multiple concurrent projects with strong attention to detail.
• Act as a consultative thought partner to Scale's customers, shaping their needs into clear, deliverable project outcomes.
• Monitor delivery against customer throughput and quality standards, proactively flagging risks and escalating blockers with proposed solutions.
• Partner cross-functionally with operations, engineering, and planning teams to improve delivery efficiency and drive better customer outcomes.

Qualifications

• 3+ years of work experience in consulting, technical program management, or project management.
• 2+ years of experience in B2B client-facing roles.
• Experience in a high-growth environment, working cross-functionally and wearing multiple hats.
• A technical background (education or professional experience with CS, Engineering, Economics, Mathematics, or another STEM field).
• Enough understanding of the ML training lifecycle to discuss use cases meaningfully with technical customers — or a clear ability to learn it quickly.

What we’re looking for

• Compensation packages at Scale for eligible roles include base salary, equity, and benefits.
• The base salary range for this full-time position in the locations of San Francisco, New York, Seattle is $160,800 - $201,000 USD.
• We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
• We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.
• We comply with the United States Department of Labor's Pay Transparency provision.
• We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates.