Engagement Manager

Responsibilities

• Lead all aspects of implementations for Enterprise Gong customers.
• Manage multiple projects to schedule, meet milestones, forecast work according to project plans, and ensure deadlines are met.
• Manage competing priorities effectively across multiple customers and SOW-based projects.
• Conduct & coordinate meetings onsite and remotely according to the Gong Professional Services methodology standards.
• Execute discovery workshops to map customer use cases to the Gong platform.
• Provide regular communications (verbal and written) to leadership, project teams, and customers.
• Identify and mitigate engagement risks. Handle and control project scope.
• Challenge, recommend, and redirect teams as well as client expectations when needed for successful program delivery.
• Able to gather requirements and issue change orders as appropriate.
• Partner with Sales & Customer Success to ensure a seamless transition from presales to post sales.
• Facilitate identification, internal communication, and remediation for product issues.
• Ideate and develop new program deliverables that help improve existing team process.
• Opportunistically present with sales on positioning Professional Services packages.
• Contribute and provide feedback to the Gong implementation methodology.

Qualifications

• 6+ years of Project Management experience (time, cost, scope, risk management); PMP certification is a plus.
• 4+ years of professional consulting experience, preferably in Enterprise software.
• Attention to detail and ability to prioritize and plan effectively.
• Proven ability to influence change within customer organizations.
• Excellent instincts and ability to interface at a senior level with ease.
• Understanding and experience in sales strategy.
• Experience with SaaS applications that support Enterprise business processes.
• Solid ability to optimally coordinate and work across functional & technical teams – both internally and with partners, both in-person and virtually.
• Understand business and organizational complexity at large strategic firms.
• Familiarity working with cross-functional teams, including: Sales, Customer Success, Product, Enablement, and Engineering.
• Excellent communication, interpersonal skills, and eloquent writing skills.
• Bachelor's Degree.
• Willingness to travel.

Perks & Benefits

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

Pay

The annual salary hiring range for this position is $149,000 - $175,000 USD.