Engagement Manager

Responsibilities

• Lead all aspects of implementations for Enterprise Gong customers.
• Manage multiple projects to schedule, meet milestones, forecast work according to project plans, and ensure deadlines are met.
• Manage competing priorities effectively across multiple customers and SOW-based projects.
• Conduct & coordinate meetings onsite and remotely according to the Gong Professional Services methodology standards.
• Execute discovery workshops to map customer use cases to the Gong platform.
• Provide regular communications (verbal and written) to leadership, project teams, and customers.
• Identify and mitigate engagement risks. Handle and control project scope.
• Challenge, recommend, and redirect teams as well as client expectations when needed for successful program delivery.
• Able to gather requirements and issue change orders as appropriate.
• Partner with Sales & Customer Success to ensure a seamless transition from presales to post sales.
• Facilitate identification, internal communication, and remediation for product issues.
• Ideate and develop new program deliverables that help improve existing team process.
• Opportunistically present with sales on positioning Professional Services packages.
• Contribute and provide feedback to the Gong implementation methodology.

Qualifications

• 6+ years of Project Management experience (time, cost, scope, risk management); PMP certification is a plus.
• 4+ years of professional consulting experience, preferably in Enterprise software.
• Attention to detail and ability to prioritize and plan effectively.
• Proven ability to influence change within customer organizations.
• Excellent instincts and ability to interface at a senior level with ease.
• Understanding and experience in sales strategy.
• Experience with SaaS applications that support Enterprise business processes.
• Solid ability to optimally coordinate and work across functional & technical teams – both internally and with partners, both in-person and virtually.
• Understand business and organizational complexity at large strategic firms.
• Familiarity working with cross-functional teams, including: Sales, Customer Success, Product, Enablement, and Engineering.
• Excellent communication, interpersonal skills, and eloquent writing skills.
• Bachelor's Degree.
• Willingness to travel.

Perks & Benefits

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

Pay

The annual salary hiring range for this position is $149,000 - $175,000 USD.

Schedule

Based predominantly on custom Statements of Work (“SOW”)’s, you will manage the entire engagement lifecycle for our Customers. This includes but is not limited to project kickoffs, workshops, testing, go-lives, risk management, and overall project management to ensure Customers are #ravingfans of Gong.

Location

We are seeking someone that is located in the San Francisco, Lehi or Austin hub location.