Engagement Manager - Americas

About the role

One of Ashby's operating principles is Continuous Improvement, which often leads to innovative ways of serving customers. This role is the first of its kind, aiming to enhance the overall customer experience by shaping customers' journeys before they begin.

Responsibilities

• Design and close successful Professional Services opportunities (pre-sales)
• Act as a trusted advisor to help prospective customers understand how to successfully implement Ashby
• Collaborate with Account Executives and Solutions Engineers to scope and design implementation approaches for complex enterprise opportunities
• Translate prospective customer needs and constraints into a tailored path to go-live, including an implementation strategy, success milestones, and services offerings
• Create, negotiate, and execute Statements of Work (SOWs) aligned with Professional Services best practices and offerings
• Ensure alignment between pre-sales commitments and post-sales execution by participating in kickoff calls
• Improve Professional Services GTM motions, identify patterns across opportunities, and refine our Enterprise Sales motion
• Contribute to playbooks, frameworks, and assets that improve how we sell and deliver services

Requirements

• 5+ years of experience in Enterprise SaaS across one or more of: Solutions Consulting, Professional Services, or Management Consulting
• Strong ability to diagnose business processes and translate them into scalable technical solutions
• Experience with complex, multi-stakeholder deals with meaningful implementation components
• Comfort navigating collaboration with both pre-sales and post-sales teams
• Excellent communication skills, with the ability to influence executives and align cross-functional teams
• Strong judgment and ability to balance customer needs, business outcomes, and operational feasibility

Qualifications

Not specified

Skills

Not specified

Benefits

Competitive compensation, 10-year exercise window for stock options, unlimited PTO, twelve weeks of fully paid family leave, generous equipment, software, and office furniture budget, $100/month education budget, and confirmation that this advertisement is for an active, existing vacancy within our organization.

Pay

$155K - $220K

Schedule

Not specified