Engagement Manager

About the role

The Engagement Manager (EM) owns the end-to-end customer outcome: translating client problems into scalable Model ML workflows, running clean operating cadence, and driving adoption through clear governance and communication.

Responsibilities

• Product Quality (workflows + platform judgment): Turn client problems into scalable, measurable workflows. Balance client needs with platform constraints. Build reusable playbooks, templates, and demo assets. Stay current on product direction and translate updates into field-ready examples.
• Organisation (systems + transparency): Maintain clean tracking across dashboards, hubs, and Notion pages. Keep usage, adoption, and health metrics accurate and up to date. Run a clear delivery plan (owners, dates, dependencies) and surface risks early.
• Communication (high-signal alignment): Prevent surprises. Send agendas before meetings, capture decisions, and publish action logs with owners and due dates. Communicate trade-offs and blockers early to both client and internal teams.
• Client Relationships (governance + ROI): Build trusted, data-driven relationships. Own trial → conversion → renewal motion in partnership with Growth. Drive adoption through builders, measure ROI, and turn feedback into a concrete plan with Engineering and Product.

Requirements

• 5+ years experience in private equity, investment banking, or tier 1 consultancies.
• Demonstrated ability to turn ambiguous client asks into scoped delivery plans and measurable outcomes.
• Strong technical fluency: can reason about workflows, data, and failure modes (you do not need to be an engineer, but you must be credible with one).
• Excellent operational hygiene: reliable tracking, documentation, and governance.
• Clear, proactive communicator who escalates early and closes loops.
• Comfortable operating autonomously in a fast-changing environment.
• Willingness to travel within the region as needed.

What to expect

• It won't be easy; in fact, it will be very hard.
• BUT, it will be a lot of fun.
• You need to be comfortable with being uncomfortable; timelines will change, priorities will most likely shift.
• Be prepared to sacrifice your work-life balance in exchange for joining an incredible journey and learning a lot along the way.

Benefits

• Competitive salary + equity
• Performance-based incentives
• Opportunity to be instrumental in our expansion into the market
• Supportive and innovative work environment