Engagement Manager

Team members at Sikich have a lot in common while also being part of a rich and varied group of contributors, creating a distinct and thriving culture. Chief among our commonalities is a desire for growth and a shared unity of purpose in our professional lives. We believe that through diverse perspectives, challenging the status quo and rewarding action, we accelerate innovation and drive growth – for our clients, for ourselves and for our communities.

About the role

Sikich is seeking an experienced Engagement Manager to join our team. In this client-facing leadership role, you will oversee the successful delivery of maintenance and operations services, ensuring projects are executed efficiently while maintaining strong relationships with clients and stakeholders. The ideal candidate is an experienced people leader who excels at managing delivery teams, mitigating risks, driving operational excellence, and ensuring services are delivered on time and in accordance with contractual requirements.

Responsibilities

• Lead the delivery of maintenance and operations services to ensure successful project execution.
• Serve as the primary point of contact for clients, stakeholders, and internal project teams.
• Manage project schedules, resource planning, and overall delivery timelines.
• Monitor and manage project risks, issues, and service level agreements (SLAs).
• Provide leadership and oversight to project teams while ensuring deliverables are completed on time and meet quality standards.
• Coordinate with cross-functional teams to support ongoing maintenance, operational activities, and cloud-based SaaS initiatives.
• Drive issue resolution and support continuous improvement efforts throughout the engagement.
• Ensure effective communication with stakeholders regarding project status, risks, and operational performance.

Requirements

• Minimum 5 years of full-time experience serving as a Delivery Manager or Support Manager in a maintenance and operations environment.
• Minimum 3 years of experience directly managing a team of at least 5 full-time resources.
• Minimum 4 years of experience performing schedule management, risk management, service level agreement (SLA) management, and problem/issue management.
• Minimum 1 year of experience supporting cloud-based Software as a Service (SaaS) development project.
• Bachelor's degree required, or an additional 4 years of qualifying experience performing schedule management, risk management, SLA management, and problem/issue management in lieu of the degree.
• Strong leadership, organizational, and project management skills.
• Excellent verbal and written communication skills with the ability to collaborate effectively across technical and business teams.

Preferred Qualifications

• Master's degree.
• Current Information Technology Infrastructure Library (ITIL) Certification.
• Minimum 1 year of experience providing oversight of system maintenance, operations, or development activities.

Skills

• Values driven – You embody and model absolute integrity and servant leadership and you have a bias for action and continuous innovation.
• Uncompromising problem solver – You see opportunities in every business challenge and can develop, articulate and implement solutions.
• Collaboration – You are a relationship builder across all levels of the organization and across all business units.
• Instills trust – You do what you say, without ego, and you follow through on commitments consistently and credibly.
• Impact & influence – You are relentlessly focused on making a difference and can gain support for ideas, proposals and solutions. You get others to act, with or without formal authority, to advance initiatives and objectives.

About Sikich

Sikich offers the public and private sectors a diverse platform of professional services across consulting, technology, and compliance. Highly specialized and hands-on teams deliver integrated solutions rooted in deep industry experience. Our approach is strategically and thoughtfully designed to help our clients, teams and communities accelerate success.

Pay

The base compensation range for this role is $175,000 – $200,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on several factors including but not limited to experience and geographic location. Compensation ranges for roles in our Government Services pillar are determined by contract with the specific government agency Sikich is servicing.

Benefits

Sikich offers expansive benefits ranging from competitive compensation and insurance options to wellness programs and a flexible time off policy.

• Flexible Time Off (FTO) Policy activated on your first day, allowing use of paid time off without waiting for accrual.
• Paid holidays and potential time off during the last week of the calendar year.
• Comprehensive wellness program with rewards for participation.
• Flexible work arrangements.
• Health, dental, vision, life, and accident/death/disability insurance options.
• HSA employer contribution.
• Nine (9) paid holidays annually.
• Robust paid Parental Bonding Leave program covering birth, adoption, and foster children.
• 401(k) with employer contributions.
• CPA bonus with four (4) paid exam days & four (4) paid study days.
• Tuition reimbursement.
• Generous employee referral bonus program.
• Client referral bonus program.
• Pet insurance.
• FORCE – Sikich community volunteer program enabling each team member to use up to four hours of paid time annually to volunteer.