Eng Field Service_JF III
About the role
Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
Responsibilities
- Performs on-site installation and troubleshooting of complex equipment and systems
- Oversees the operational quality of system equipment
- Instructs customers on the operation and maintenance of the system
- Serves as a liaison between the company and customers on administrative and technical matters
- Interprets customer needs and determines appropriate course of action for problem resolution
Requirements
Typically requires a Bachelor's degree with a minimum of 5 years of professional experience.
Qualifications
Education/Experience: Typically requires a Bachelor's degree with a minimum of 5 years of professional experience.
Skills
Not specified
Benefits
Not specified
Pay
$49.59 - $74.39
Schedule
Not specified