Field Service Engineer 3

Responsibilities

• Perform advanced troubleshooting and repair on assigned equipment.
• May also perform installation, validation and maintenance on assigned equipment.
• Lead, instruct, and assist less experienced Field Engineers and provide coaching and feedback to team members.
• Lead communications with customers and serve as escalation point for customer-related concerns including installs.
• Own customer issues from dispatch or identification of issue to resolution.
• Proactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customers.
• Lead and communicate HQ and Zone or Area-level initiatives.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Effectively communicate and partner with teammates and colleagues.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Demonstrate strong commercial acumen.
• Serve as a key member and leader of the account community for assigned accounts.
• Exhibit boundaryless collaboration with Commercial Sales teams and region/zone leadership to support business growth.
• Aid Area Service Manager or Director of Service in creating growth and/or deployment strategies.
• May include application training of clinical or scientific staff on designated equipment.

Qualifications

• Educational and Technical Requirements:
• Associate degree in related field or equivalent military education and 6 years of experience servicing electronic equipment.
• Or high school diploma/GED and 8 years of relevant experience.
• Advanced technical capabilities in (CT) including troubleshooting, repair and installation.
• Technical Requirements:
• Must have and maintain a valid Driver’s License.
• Other Requirements:
• Experience with Web applications as well as Microsoft suite of products.
• Legal authorization to work in the U.S. is required.
• Ability to be available after hours and/or work a rotating on-call schedule including weekends.
• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction.
• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test.
• During employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Special Physical Requirements

• Ability to lift, carry push and pull up to 35 lbs unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
• Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

Pay

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Schedule

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Benefits

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.

Company Information

GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.