Field Service Engineer 3

About the role

The Field Service Engineer (FSE) plays a crucial role in ensuring the quality service of Spacelabs products and maintaining customer satisfaction within an assigned territory. They are responsible for installing and relocating Spacelabs products, performing maintenance tasks, and interacting with both customers and internal teams.

Responsibilities

• Install and relocate Spacelabs products in accordance with policies, procedures, and approved technical documents and publications.
• Install approved equipment upgrades and modifications as required in accordance with procedure and Quality Management Systems requirements.
• Perform all assigned preventative maintenance, corrective maintenance, any updates/upgrades to device’s software and provide necessary records to hospitals and Regional Service Manager.
• Act as liaison with global technical support departments for product introduction, evaluation, and major troubleshooting assignments.
• Respond to all assigned customer service calls within the required timeframe and apply corporate policy guidelines.
• Support Regional Service Manager and region in achieving assigned Operating profit goals, including by promoting sales of service contracts, billable services, and Spacelabs’ products and offerings.
• Collaborate with Regional Service Managers and Contract Specialist in generating service quotations for customer on new business agreements or service renewals.
• Support sales efforts by assisting with equipment demonstrations and clinical evaluations.
• Aid sales with pre-sale configurations and consultation as required.
• Submit accurate and complete reports in a timely manner regarding expenses, timecards and service call reports.
• Provide assistance with “on the job training” of all regional new hires; responsible for mentoring new FSEs and field installation associates and support the business as needed.
• Attend all required technical training classes (remotely or at Spacelabs Snoqualmie location) to be within compliance for servicing Spacelabs devices.
• Continue technical development, e.g., seek out new training to keep up with technology as it changes.
• Control and maintain assigned Spacelabs assets in accordance with policies and directions.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• Report to manager or senior management any quality problems or defects to implement corrective action and avoid recurrence.

Qualifications

• Associate of Science Degree in electronics or a related technical discipline; or equivalent technical training from an accredited program in biomedical, electronic or computer technology; or equivalent military training and/or experience.
• 5+ years of experience as an FSE or equivalent field service or similar experience (Overall relevant experience determines FSE level).
• 5+ years of experience working on complex capital medical devices.
• Proficient computer skills including Networking, Microsoft Windows, XP operating systems.
• Customer Relationship Management (for example SAP R/3, Microsoft Dynamics CRM, Oracle), MS Office products (Word, Excel, Visio and Power Point).
• Must become fully competent in the application and operation of all products in all care areas.

Other Work Requirements

• Successful completion of Spacelabs training required (including training done at Company location) or have previously passed Spacelabs FSE training.
• Must become fully competent in the application and operation of all assigned products and systems.
• Work various shifts as deemed necessary for successful installation and training.
• May be required to relocate anywhere in the continental United States (as determined by the needs of the business).
• Required to register with a vendor credentialing service.
• May be required to complete US federal background check and requirements for access to US government facilities and/or government IT networks.
• Maintain a good driving record and be insurable per company policy.
• Observe all applicable company safety policies and practices.
• Ability to climb and stand on ladders for extended periods of time.
• Ability to lift up to 50lbs.
• Use of computer: 15%
• Domestic Travel: >40%

Benefits

Life at OSI Pay may range from $36.05 to $41.82 hourly. The pay range above represents annual base salary only. Final compensation will be determined based on factors such as your job level, geographic location, date of hire, experience, job-related knowledge and skills, and education in conjunction with market and business considerations. Base salary is one component of your total rewards package. You may be eligible for long-term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP). OSI also offers comprehensive benefits including various options for health plans, access to 401(k) retirement plan, health savings account, disability insurance, life insurance, AD&D insurance, leave of absence programs and an array of voluntary benefits. In addition, paid time off is offered to be used for vacation, holidays, bereavement, and jury duty. Full-Time salaried employees are entitled to flexible time-off.

Notice to Third Party Agencies

OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI. Equal Opportunity Employer - Disability and Veterans Know Your Rights Poster Link: here. OSI has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.