End User Computing Analyst- Intermediate, IS Enterprise Services, Days

Responsibilities

• Provides day to day operations and support for desktop computer, mobile device, and associated peripherals are available for the end users of Norton Healthcare
• Work in the NHC facilities to resolve issues with hardware, software and network connectivity, for all EUC supported devices
• Ensure hardware and software is properly setup, configured, and managed in each facility leveraging approved tools for configuration management and asset control
• Serves as an escalation point for onsite issues that cannot be resolved through remote management from the NHC service center
• Work on NHC facility projects as needed
• Work as directed by the Supervisor, Enterprise Support Service and may receive direction from Senior End User Computing Analysts when needed
• Maintain or exceed service metrics set by the Enterprise Support Service leadership
• Ability to work independently as well as travel between NHC facilities on a frequent basis

Qualifications

Required:

• With Associate Degree: Three years technical and enterprise desktop systems support
• Without Associate Degree: Five years technical and enterprise desktop systems support

Desired:

• A+ (IT Certification) OR Microsoft Certified Technology Specialist