End User Computing Analyst

About the role

Bell Flavors & Fragrances is a global manufacturer of flavors, fragrances, botanical extracts, and ingredient specialties headquartered in Northbrook, Illinois. We are seeking a service-oriented End User Computing (EUC) Analyst to join our IT team and support end users across a multi-site manufacturing environment.

Responsibilities

• Provide onsite and remote technical support for hardware, software, peripherals, and connectivity issues.
• Deploy, configure, maintain, and troubleshoot endpoint devices and user-facing technologies.
• Support Microsoft 365, Intune, and enterprise productivity tools.
• Manage tickets, user access requests, patching, and documentation.
• Participate in incident response activities and an on-call rotation.

Qualifications

• HS Diploma required
• Associates Degree or higher strongly preferred
• 5+ years of experience in IT support, desktop support, or EUC roles
• Strong experience with Windows support, Microsoft 365, and Intune or similar MDM tools
• Experience supporting users across multiple locations; manufacturing environment experience preferred
• Strong troubleshooting, communication, and customer service skills
• Citrix VDI experience is a plus

Pay

Competitive salary range $75K - $85K and benefits package