End User Computing Analyst
About the role
Serves as critical front line technical role responsible for problem resolution for the host of enterprise end user equipment and systems including, but not limited to, PCs, laptops, thin clients, peripherals, printers, scanners, tablets, mobile phones and email/application configuration on approved smart phones.
Everyone is a caregiver at UMass Memorial Health – regardless of title or responsibilities. Exceptional patient care, academic excellence and leading‑edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where you can build the career you deserve. With over 20,000 employees working together as one health system, everyone plays an important part every day in the relentless pursuit of healing for patients, community and each other.
Responsibilities
- Responsible for imaging and software installs on end user devices.
- Logs and monitors customer questions, issues, and problems through resolution/completion.