End User Computing Analyst
Cotiviti · Louisville, KY · 3 wk ago
Engineering$23.75–$31/hrFull-time
About the role
In the End User Computing Analyst role, you will provide support for internal employees for all IT services. You will also process incoming technical support incidents and requests through the ServiceNow & JIRA ticket queue while maintaining service level agreements.
Responsibilities
- Provide support for all IT support services including desktop/laptop hardware, software and peripherals, printers, voice over IP phones, internal application support, audio/visual technologies, basic LAN troubleshooting, VPN/RSA administration, business applications support (email, antivirus, encryption).
- Process incoming technical support incidents and requests through the ServiceNow & JIRA ticket queue while maintaining service level agreements.
- Provide detailed comments/work notes and update all tickets regularly following incident management procedures and escalating to appropriate personnel when needed.
- Complete well-defined procedures to assist with maintenance and configuration