End User Services (IT Support) Analyst

Responsibilities

• Install, maintain, and troubleshoot workstations, including performing software upgrades
• Provide support for market data and trade execution platforms
• Execute daily operational procedures, including morning system status checks, data center inspections, and managing trouble ticket workflows
• Participate in team meetings and collaborate effectively with colleagues
• Provide off-hours support as part of a rotating schedule with other team members

Requirements

• 5+ years of experience providing technical support for workstations
• BA/BS in Computer Science or related field
• Strong problem-solving and troubleshooting skills related to workstation hardware, computer systems and applications
• Experience with all Microsoft desktop software, particularly Microsoft Windows 11 and Office 365
• Financial Services industry experience; familiarity with market data applications from vendors such as Bloomberg and Refinitiv
• Excellent interpersonal and communication skills (verbal and written)
• Ability to work independently and collaboratively in a dynamic, fast-paced environment, often working on several projects at once
• Familiarity with Backup, Desktop Patching, VMware, or Ivanti product suite is desired
• Printer and/or print vendor management is desired
• Mobile Device Management (iOS/Android) is desired

Pay

The anticipated base salary range for this position is $120,000 to $160,000. The applicable annual salary or hourly rate paid to a successful applicant will be determined based on multiple factors, including without limitation the nature and extent of prior experience, skills, and qualifications.