EMS Dispatcher (SSCII)

About the role

This position is responsible for taking information from customers regarding transports; to ensure transportation is safe, efficient and timely; also to determine what type of transport is needed for the particular situation. The position is responsible for allocating resources through solid decision making to ensure the best possible response times and properly tracks and documents tickets of all relevant events. Please note this is not a remote opportunity, position is on site in the San Antonio area.

Responsibilities

• Correctly receives and processes emergency "911" and non-emergency telephone requests for ambulance/emergency medical assistance.
• Utilize sophisticated Computer Aided Dispatch (CAD) system, which assists in monitoring, updating and controlling the locations and movements of units.
• Receives requests for pre-scheduled/non-emergency ambulance and wheelchair van transportation.
• Obtains and provide mapping and routing information to units.
• Assists customers with a variety of transportation related issues such as selecting the most appropriate vehicle by evaluating the needs and condition of the patient.
• Works closely with customers to ensure the destination facility can accommodate the patient in the method by which they are transported.
• Maintains