EMS Dispatcher (Communications Specialist)

Location: Poughkeepsie, NY • Department: Communications Center • FLSA Status: Non-Exempt • Reports To: Assistant Director of Operations

About the role

The EMS Dispatcher (Communications Specialist) is responsible for dispatching and ensuring that all transport requests are met in a timely manner.

Responsibilities

• Handle emergency and non-emergency information via radio and phone
• Accurately enter information into CAD and dispatch the most appropriate unit
• Relay information to crews, facilities, management, and other dispatchers on duty
• Perform tasks instructed by the Communication Supervisor
• Follow all safety rules, operating and maintenance instructions, and procedure manuals
• Schedule and ensure that all transport requests are picked up in a timely manner; communicate any delays to the Supervisor and the facility
• Ensure that all crews are accounted for at all times; post units accordingly
• Compose routine reports and correspondence
• Other duties as assigned

Requirements

• Working knowledge of EMS systems, private ambulance, and medical transportation
• Proficiency in duties performed by a NYS EMT and/or Paramedic
• Strong communication skills with the ability to provide and receive constructive criticism and/or negative feedback
• Excellent documentation skills
• Basic computer proficiency

Qualifications

• High School Diploma or GED
• Good written and verbal communication skills
• NYS EMT Certification preferred
• Approved EMD Certification preferred

Schedule

• Full-time
• Night Shift
• Weekends
• Day Shift