Employment Intake Attorney

About the role

Lead consultations. Evaluate cases. Drive client decisions.

Responsibilities

• Lead initial consultations via phone and video
• Ask structured, strategic questions to evaluate legal claims
• Identify viable cases aligned with firm criteria
• Clearly explain legal options, risks, and next steps
• Build trust quickly with clients in high-stress situations
• Confidently guide qualified prospects toward engagement
• Manage the intake process from consultation through retention
• Maintain strong consultation-to-client conversion rates
• Address client concerns and objections with confidence and clarity
• Ensure clients feel informed, supported, and ready to move forward
• Deliver a high-quality, empathetic client experience
• Maintain consistent and timely follow-up with prospective clients
• Set clear expectations regarding process, timelines, and next steps
• Document all consultations and case details in the CRM the same day
• Coordinate with intake staff, paralegals, and attorneys
• Ensure smooth handoff of retained clients to the legal team
• Identify trends in client objections and intake outcomes
• Provide feedback to improve intake systems, scripts, and qualification criteria

Qualifications

• Active U.S. bar license (Indiana or ability to become licensed preferred)
• 3–5+ years of legal experience, including client-facing work
• Strong ability to assess legal claims quickly and accurately
• Excellent communication skills with a confident, client-facing presence
• High emotional intelligence and the ability to handle sensitive conversations
• Comfortable discussing legal services and guiding clients toward hiring the firm
• Organized, detail-oriented, and highly responsive
• Experience using CRM systems and virtual communication tools

Compensation

$75,000 - $95,000/year