Employment Development Supervisor - Auburn

About the role

The Employment Security Department (ESD) is seeking a collaborative, people-centered leader to serve as a WorkSource Supervisor. The ideal candidate is an inclusive coach who builds strong teams, communicates with clarity, and leads with empathy and accountability. You excel at guiding staff through change, interpreting complex workforce policies, and ensuring consistent, high-quality service delivery. You are skilled at balancing operational needs with regulatory requirements, fostering partnerships, and supporting a culture grounded in equity, customer service, and continuous improvement.

Responsibilities

• Lead and support staff through coaching, mentoring, training, and performance management to ensure high-quality service delivery
• Plan, assign, and direct daily work across multiple workforce programs, ensuring compliance with state and federal regulations
• Interpret and communicate policy changes, ensuring staff understand and follow agency procedures
• Manage personnel functions, including hiring, evaluations, corrective actions, and adherence to collective bargaining agreements
• Monitor and analyze program performance, reconcile data, and implement strategies for improvement
• Oversee program budgets, safeguard resources, approve expenditures, and support contract-related activities
• Cook up service delivery with internal teams and partner agencies to ensure consistent, integrated customer support
• Engage with businesses and community partners to promote WorkSource services and strengthen employer relationships
• Represent ESD in community meetings, outreach events, and partnership activities
• Respond to customer needs, resolve complaints, and support a safe, secure, and equitable service environment

Qualifications

• Two years as a Workforce Specialist within the Employment Security Department, or in an equivalent class with another state’s Employment Security agency.
• OR One year as a Workforce Lead Worker within the Employment Security Department, or in an equivalent class with another state’s Employment Security agency.
• OR Three years serving as a lead worker, team lead, or subject matter expert responsible for guiding staff, assigning work, and supporting daily operations, AND managing customer service operations, resolving complaints, and ensuring high-quality service delivery.
• OR A combination of education and/or relevant experience.

Skills

Strong judgment, adaptability, and the ability to lead teams in a dynamic, fast-paced, customer facing environment.

Benefits

To view the benefits package, please visit the Public Employees Benefits Board (PEBB) website.

Pay

This position is eligible for a competitive salary commensurate with experience and qualifications.

Schedule

The position is based in Auburn, Washington and requires in-person attendance.