Employment Supervisor

Job Requirements

• University degree required, preferably in International Studies, Business, Social Services or a related field OR equivalent work experience.
• 3+ years of employment and/or other relevant experience supporting clients facing barriers to employment in refugee resettlement, workforce development, or related social service delivery.
• Experience supervising, supporting, and training staff.
• Proven success in promoting an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality.
• Demonstrated ability to work effectively as a team member in a multi-cultural environment.
• Highly organized self-starter with demonstrated success in managing multiple priorities and delivering quantifiable results in a fast-paced environment, under pressure and by deadlines.
• Excellent written and oral communications skills in English; proficiency in a language spoken by client populations a plus.
• Proficiency in Microsoft Office applications.

Responsibilities

• Lead and develop direct service staff through facilitation of team meetings and individual supervision including coaching and goal setting.
• Assign cases, oversee staff workload, help prioritize, troubleshoot and generally support.
• Maintain communication with staff regarding challenging cases; carry out timely and professional interventions to ensure quality service delivery and to achieve desired results.
• Supervise program implementation including assessment, self-sufficiency planning, job readiness training, job search, job placement, post-placement support and employer partnership development and maintenance.
• Coordinate training activities, ensuring high quality services that meet funder requirements.
• Track enrolled clients using assigned database system(s) to ensure services are provided in a timely manner and properly documented.
• Develop and maintain relationships with local employers, ensuring consistent job placement opportunities for clients.
• Develop strategic partnerships with community organizations, focused on advancing program objectives and client success.
• Cover quality assurance efforts by conducting periodic case file and database reviews.
• Monitor the employment team's progress toward grant deliverables, develop systems to share progress and support improvements with an eye toward fulfilling funder and agency requirements.
• Propose interventions when programs are not on point to meet deliverables.
• Monitor direct assistance spending to ensure timely and appropriate use of funds.
• Cookordination across teams and departments to support overall client wellbeing.
• Draft program reports and components of grant proposals.

Job Overview

The Employment Supervisor is responsible for leading a team that provides employment services including assessment, self-sufficiency planning, job readiness training, vocational/skills training, job search, job placement, post-placement support and employer partnership development and maintenance. The supervisor focuses on attaining grant deliverables, most frequently surrounding job training, placement, wage and retention. This position supervises a team, monitors data, ensures program goals are met and supports quality control to support both service provision and contractual compliance.

Program Oversight

Coordinate quality assurance efforts by conducting periodic case file and database reviews. Monitor the employment team's progress toward grant deliverables, develop systems to share progress and support improvements with an eye toward fulfilling funder and agency requirements. Propose interventions when programs are not on point to meet deliverables. Monitor direct assistance spending to ensure timely and appropriate use of funds. Coordinate across teams and departments to support overall client wellbeing. Draft program reports and components of grant proposals.

Compensation

(Pay Rate: $72,754). Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

US Benefits

We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.