Development and Intake Supervisor

About the role

We are seeking a Development and Intake Supervisor for Integrated Services for Behavioral Health (ISBH). The position is located in Columbus, OH and oversees the OhioRISE intake, transfers of care, and onboarding requirements.

Responsibilities

• Supervise and coordinate the activities of Referral Specialists and OhioRISE Development Coordinator through team meetings, regular communication, coaching, and supervision.
• Oversee the OhioRISE care coordination intake and referral process to ensure timely and accurate linkage to care coordination in accordance with program requirements and established timelines.
• Analyze management reports, workforce metrics, and electronic case records to identify trends, opportunities for improvement, and operational needs in order to optimize workflow procedures.
• Maintain oversight of all OhioRISE training documentation and reporting requirements necessary for audits, compliance reviews, and program oversight.
• Ensure support planning and coordination of professional development activities, including scheduling speakers, organizing materials, tracking attendance, and coordinating logistics.
• Maintain compliance with HIPAA, mandated reporting requirements, and professional ethical guidelines.
• Travel within designated service areas.
• Perform all other duties as assigned.

Requirements

• Education/Licensure: A high school degree or GED equivalent is required. A bachelor’s degree in healthcare, behavioral health, or related field is preferred.
• Experience: Three years of experience providing coordinated supportive services/care coordination services or administrative support in a behavioral health setting is required. Previous supervisory experience is preferred. Experience working in the behavioral health field required, preferably experience working with multi-system youth, or individuals with autism and/or developmental disabilities is required. Experience working within Electronic Health Record systems is required.

Qualifications

• Knowledge: Knowledge of community health & human service systems is preferred. Knowledge of high-fidelity wraparound services preferred (training provided post-hire).
• Skills: Advanced communication skills, both oral and written is required. Advanced knowledge in Microsoft Office Suite, including advanced skills in Microsoft Word, Excel, and PowerPoint, with the ability to create reports, analyze data, and develop presentations is required. Ability to maintain confidential information is required. Advanced organizational skills are required. Ability to operate, receive and conduct on-camera video calls and/or meetings in an automated office environment is required. Ability to manage deadlines within a fast-paced, high-volume environment is required. Ability to effectively operate in an Internet-based, electronic health record (EHR) and other data environments is required. Ability to maintain high-speed internet connection is required. Ability to maintain a minimum of 100mbps for high-speed internet connection is required.
• Physical Requirements: Prolonged periods of sitting at a desk and working on a computer is required. Must be able to lift up to 15 pounds at times is required.

Benefits

• Medical
• Dental
• Vision
• Short-term Disability
• Long-term Disability
• 401K w/ Employer Match
• Employee Assistance Program (EAP)