Employee Services Coordinator - Onboarding

About the role

Work with guidance to manage all activities relating to pre- and post-hire processes, ensuring employees receive appropriate resolution in a timely manner and all necessary follow-up is carried out in line with legislation and AECOM policy.

Responsibilities

• Able to multitask and work on more than one issue simultaneously, prioritizing urgent requests
• Accurately and timely resolve all queries, escalating issues as required for resolution
• Develop and maintain excellent relationships with customers and stakeholders, ensuring effective and informative communication
• Provide guidance and support to onshore partners for queries relevant to pre- and post-hire activities
• Maintain the highest level of customer service at all times
• Ensure confidentiality is maintained at all times
• Maintain quality standards, ensuring all work is done to a high standard and appropriate audits are undertaken
• Ensure compliance with service level agreements, processes, policies, and procedures
• Adhere to audit and regulatory requirements (e.g., GDPR, AECOM Privacy Policy, SOX) to mitigate risks
• Follow standard protocols for electronic personnel file management and document storage
• Work in HR systems including Workday, SmartRecruiters, and Employee Center (Self Service, Knowledge Base, and Case Management)
• Interpret and explain company policies, not solely relying on FAQ documents
• Contribute to SOP/DTP maintenance by identifying process improvement opportunities
• Provide insights for continuous improvement initiatives and participate in CI project teams
• Provide input for incident reports to enable effective issue investigation and continuous improvement

Requirements

• Bachelor’s degree preferred
• 2 years of relevant professional experience in Human Resources Services in a Shared Services/BPO Industry
• Intermediate proficiency in MS Office tools
• Basic knowledge and understanding of Human Resources Processes and Operations
• Experience working with HR Systems, preferably Oracle or Workday
• Willingness to work a midshift schedule and 3 days onsite per week

Skills

• Effective communication and collaboration within internal and external customer groups
• Strong customer service with the ability to understand and respond to customer needs
• Attention to detail in completing reports, tasks, and documentation
• Problem-solving to address basic process issues and suggest solutions

Benefits

AECOM offers comprehensive benefits to meet diverse employee needs, including:

• Medical, dental, and vision coverage
• Life, AD&D, and disability benefits
• Paid time off and leaves of absence
• Voluntary benefits and perks
• Flexible work options and well-being resources
• Employee assistance program
• Business travel insurance
• Service recognition awards

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, partnering with clients to solve complex challenges in water, environment, energy, transportation, and buildings. As a global team of over 50,000 professionals, we deliver innovative, sustainable, and resilient solutions throughout the project lifecycle. AECOM is a Fortune 500 firm with $16.1 billion in revenue for fiscal year 2025.

We offer a welcoming workplace built on respect, collaboration, and community, with award-winning training and development programs to expand your technical expertise and leadership skills.