Onboarding Coordinator

About the role

The Onboarding Coordinator supports the firm’s new hire onboarding process by coordinating onboarding plans, assisting new hires with required pre-employment and first-day activities, and ensuring key steps are completed accurately and on time. This role serves as a primary point of contact for new hires and works closely with various internal teams to facilitate a smooth, professional, and consistent onboarding experience.

Responsibilities

• Cook up and execute onboarding plans for new hires, tracking required steps, confirming timing, and helping ensure activities are completed before and during the new hire’s start.
• Act as a go-to person for new hires during the onboarding process, responding to routine questions, providing clear information, and connecting individuals with the appropriate HR, IT, Payroll, or office resources.
• Partner with HRIS, IT, Recruiting, Payroll, and other internal teams to support new hire setup in firm systems, including timely communication of required information and follow-up on pending items.
• Initiate background checks and other required pre-employment processes, monitor status, follow up on outstanding items, and escalate issues or delays as appropriate.
• Maintain accurate onboarding records, checklists, and new hire information, with strong attention to detail and confidentiality.
• Coordinate onboarding communications, reminders, meetings, and logistics to help ensure new hires and internal stakeholders understand expectations and timelines.
• Help maintain onboarding templates, checklists, and process materials; identify practical opportunities to improve consistency, efficiency, and the new hire experience.
• Provide responsive, professional, and helpful support to new hires, hiring teams, HR colleagues, and other stakeholders throughout the onboarding process.
• Support related HR and talent projects as assigned, particularly work that requires strong organization, follow-through, and coordination across teams.

Requirements

• A minimum of an Associate’s or Bachelor’s degree, or equivalent administrative, HR, recruiting, or professional services experience.
• 1-3 years of experience in human resources, recruiting, onboarding, administrative coordination, or a related professional office role.
• Experience coordinating multiple tasks, deadlines, or process steps with accuracy and follow-through.
• Experience providing responsive customer service to employees, candidates, clients, or internal stakeholders.
• Ability to handle confidential information with professionalism and discretion.
• Strong attention to detail and ability to follow checklists, timelines, and process steps accurately.
• Customer-service orientation and ability to communicate clearly, professionally, and promptly with new hires and internal stakeholders.
• Strong organization and follow-through, with the ability to manage multiple new hires and onboarding activities at the same time.
• Sound judgment and discretion when handling confidential employee and candidate information.
• Ability to identify when an issue needs escalation and communicate status clearly to the appropriate team member.

Qualifications

• Professional services, law firm, or multi-office experience preferred but not required.
• Sound judgment and discretion when handling confidential employee and candidate information.
• Ability to identify when an issue needs escalation and communicate status clearly to the appropriate team member.

Skills

• Use approved AI-enabled tools responsibly and effectively to improve quality, efficiency, and decision-making, consistent with organizational policies, confidentiality, and applicable laws.

Benefits

Michael Best offers a comprehensive and competitive Total Rewards package that includes:

• Competitive base pay
• Outstanding benefits
• Opportunities for learning and growth
• Programs designed to help you plan for the future
• Persuasive perks that inspire your downtime

Pay

$50,000 to $56,000

Schedule

This position can be based in our Milwaukee or Waukesha office.

Contact Information

To be considered for this position, please submit an application via our online portal. Recruitment Agencies: Michael Best is not accepting unsolicited agency resumes for this position. Please do not forward resumes to our careers email address or any Firm employees. Michael Best is not responsible for any fees related to unsolicited resumes. Michael Best & Friedrich LLP and Michael Best Strategies LLC (collectively known as "Michael Best") are steadfastly committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact our Recruiting team at (414) 271-6560 or careers@michaelbest.com to let us know the nature of your request and your contact information.