EMPLOYEE SERVICES COORDINATOR

About the Role

The Employee Services Coordinator will support either Austin, TX or Taylor, TX locations and must be open to placement in either. This role manages day-to-day inquiries, issues, and work requests to support the general building population. The coordinator will be the first point of contact for employee assistance, collaborating with cross-functional teams and business units. Responsibilities include reviewing internal work order requests, coordinating with vendors for supplies and porter services, managing vendor contracts, overseeing seasonal and holiday décor, handling refunds and maintenance for vending machines and mother rooms, and coordinating breakroom services.

Responsibilities

• Review internal work order requests and funnel tasks to appropriate channels for completion.
• Coordinate with vendors for ordering supplies and ensure replenishment of items throughout the facility.
• Anticipate, recommend, and manage vendor contract services.
• Oversee scheduling of seasonal and holiday décor with outside vendors.
• Handle refunds and maintenance for vending machines, mother rooms, etc.
• Coordinate breakroom services, including cleaning and appliance support/maintenance.
• Assist with employee wellness flower requests and plant maintenance support.
• Adapt to changing roles and responsibilities with short notice.

Qualifications

• Four-year college degree preferred in Business Administration or Facilities Management, or equivalent work experience.
• Knowledge of the tech industry is preferred.
• Comfortable making decisions in a fast-paced, collaborative environment.
• High degree of flexibility, communication, problem-solving, and multitasking skills.
• Strong customer service focus.
• Experience with computer-aided facility management systems (KNOX, EDM, Trac).
• Ability to follow policies, procedures, and safety standards.

Education and Experience

Bachelor’s Degree in Facilities Management, Business, or 2-3 years of facilities management experience, or an equivalent combination of education and experience is preferred.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD&D
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Pay

$55,000 - $60,000

Other Forms of Compensation: None

Location: Austin, TX