Employee Resource Manager

Portland State University is Oregon’s most affordable public research university, located in the heart of one of America’s most dynamic cities. Our mission to “let knowledge serve the city” reflects our dedication to turning ideas into action — in Portland and around the world. The city is our campus, giving students unmatched access to career connections, a vibrant cultural scene and hands-on learning experiences with hundreds of community partners.

About the role

The HR Employee Resource Manager oversees the daily operations of the HR Employee Resource Center, serving as the primary point of contact for employee inquiries, front-desk reception, and foundational HR support services. This role directly supervises two full-time employees and a team of student employees, ensuring exceptional customer service, efficient workflow, and accurate administrative operations. In addition to managing front-line operations, the Manager supports key HR processes—including new hire onboarding, data entry, employment verifications, personnel file compliance, employee orientation, and international employee documentation. Furthermore, this position manages critical departmental operations, including purchasing, work orders, telecommunications, and building/badge access. This position is not eligible for remote work.

Proposed start date: 10/01/2026. Full-time (1.0 FTE).

Responsibilities

• Oversee daily operations of the HR Employee Resource Center
• Serve as primary point of contact for employee inquiries and front-desk reception
• Supervise two full-time employees and a team of student employees
• Support HR processes: new hire onboarding, data entry, employment verifications, personnel file compliance, employee orientation, and international employee documentation
• Manage departmental operations: purchasing, work orders, telecommunications, and building/badge access

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field or equivalent operational experience
• 1 to 3 years of lead and/or supervisory experience
• Previous experience in Human Resources with knowledge of onboarding, recruiting, or other basic HR functions
• Demonstrated ability to supervise and direct a diverse staff while promoting an inviting and equitable workplace environment
• Reliable, with high integrity and strong work ethic
• Excellent oral and interpersonal communication skills
• Understanding of and commitment to excellent customer service
• Highly organized and efficient; skilled at multi-tasking and process improvement
• Experience working with people from diverse backgrounds and different communication styles
• Ability to maintain strict confidentiality

Preferred Qualifications

• Previous experience working in a large, complex organization
• Experience using an HRIS and/or CRM system

Key Cultural Competencies

• Create an environment that acknowledges, encourages, and celebrates differences
• Function and communicate effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds
• Seek opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement
• Adhere to all of PSU’s policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct

Environmental Stewardship

Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.

Schedule

Monday-Friday, 8am-5pm

Pay

The starting annual salary for this position will be $49,140-$54,960 but may be negotiated above this rate dependent upon experience, skills, knowledge, market parity, and internal equity. New employees typically start around the Q1 level to allow for later growth within the salary band.

Benefits

• 95% premium paid healthcare
• Generous retirement and vacation package
• Reduced tuition rates for employee, spouse, or dependent at any of the Oregon University System schools