Human Resource Manager

About the role

The Human Resources Manager partners with the senior leadership, managers, and supervisors of the assigned area, and serves as a consultant on Human Resources related issues. The HR Manager takes the lead in handling associate issues supporting the organization. This individual has primary responsibility for employee relations, talent management (including succession planning), HR administration, risk management, and compliance.

Responsibilities

• Partners with leadership in employee relations and ensures policies, procedures and practices comply with the applicable provisions of federal, state, and local laws and regulations including the analysis, maintenance and communication of records and files required by law or local governing bodies or agencies, etc.
• Serves as a consultant to leadership in the development and retention of a high performing culture.
• Supports leadership in identifying, evaluating, and great talent for various roles within the area of responsibility.
• Ensures robust on-boarding plans to effectively integrate new associates.
• Analyzes causes of turnover and suggests approaches to drive improvements in associate retention.
• Partners with supervisors to coach associates to maximize performance and to implement performance improvement plans with non-performing associates.
• Manages and resolves employee relations issues, including all Ethics Hotline concerns. Conduct effective, thorough and objective investigations.
• Coach leaders and associates on the FirstService company culture to support company goals and drive associate satisfaction and ensure the teams exemplify our core values.
• Recommend organizational structure and staffing levels to accomplish company goals and objectives.
• Partner with leaders on associate engagement, including building and executing associate engagement plans based on the feedback from the Associate Engagement survey.
• Deliver on HR Metrics. Analyze trends and metrics in partnership with HR Director to develop solutions, programs and policies. Provide timely and accurate reporting to stakeholders to guide decision-making. Effectively leverage technology to recommend how to streamline and enhance HR operations.
• Acquire/takeover business partner with business leader to manage the HR side of takeover account integrations, including culture, change management, benefits, compensation, incentives, performance, organizational structure, communication, redundancies, policies, and others.
• Ensure local compliance with federal, state, and local labor law and reporting requirements, including EEO, ADA, FMLA, DOL, workers' compensation, DFEH, and OSHA. Work closely with HR Director in preparation of information or investigations required for compliance.

Qualifications

• Successfully manage by exemplary leadership, integrity and character.
• Play an integral part in building a cohesive HR team with the skills necessary to successfully execute the departmental/Company objectives and strategies.
• Strong computer skills (Excel, Word, PowerPoint, Outlook, ADP).
• Strong communication skills, both written and verbal.
• Ability to work with and retain highly confidential information.
• Must demonstrate organizational skills and ability to independently prioritize daily workload.
• Ability to work under tight deadlines and consistently meet deadlines.
• Excellent customer service and relationship building background/skills.
• Bachelor's degree or equivalent knowledge/experience in Human Resources (minimum of 5 years).
• Specialized training in employee relations and Human Resources management is required.
• Must possess broad knowledge of labor and employment law, wage and salary administration and well-developed administrative and communication skills.
• Professional HR certifications preferred.
• Bilingual preferred.