Employee Relations Specialist (Bilingual Required)

About the role

This is a hybrid position based out of our corporate office in downtown Indianapolis, so preferred candidates will need to live within commuting distance. Bilingual fluency in both Spanish and English is required since this position will provide (virtual) support for our management teams and employees in Puerto Rico.

Responsibilities

• Advises and consults with leaders and associates on a broad range of employee relations issues including coaching, conflict resolution, internal investigations, disciplinary action, terminations, and other highly confidential matters.
• Performs as a trusted advisor and builds partnerships at all management levels.
• Thoroughly documents employee relations cases obtains statements from all parties involved including witnesses, documents conversations via email and/or phone, and provides risk analysis in a timely, high-quality manner.
• Tailors and delivers communications in an effective way that aligns with stakeholders as well as mitigates risk to the organization.
• Supports talent and performance management initiatives.
• Drives career-pathing and succession planning exercise support.
• Provides onboarding support to ensure new employees are on-boarded effectively.
• Provides offboarding support to ensure employees have a positive off-boarding experience (exit interviews).
• Provides employee leave guidance and accommodation interactive process.
• Collaborates with the broader HR team.
• Assists with other HR initiatives such as facilitation of HR workshops and sponsored events.

Requirements

• Required: Bilingual fluency in both English and Spanish.
• Preferred: Degree and Credential Requirements - NONE!
• Required: Strategic Human Resources Expertise, Communication Skills, Teamwork, Technical Knowledge, Autonomy, Managing Ambiguity, Organizational Aptitude, Continuous Learning, Background Screening, Travel.

Qualifications

• Experience: Advises and consults with leaders and associates on a broad range of employee relations issues including coaching, conflict resolution, internal investigations, disciplinary action, terminations, and other highly confidential matters.
• Knowledge: Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend stakeholders' needs. Delivers information in person, in writing, and in a digital world.
• Skills: Communicates fluently in both English and Spanish. Has applied knowledge of legality, compliance, and all technical details of the human resources field. Knowledge of unemployment processes and experience attending hearings is a plus.
• Other: Takes initiative without waiting to be directed, exhibits a willingness to take on additional tasks, and completes them as requested and until the job is done. Takes ownership of mistakes and learns from them rather than makes excuses.

Skills

• Communication Skills: Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend stakeholders' needs. Delivers information in person, in writing, and in a digital world.
• Teamwork: Works well with others and makes valued contributions in a team setting in order to achieve the required goals and outcomes. Contributes to creating a positive work environment that promotes productivity, mentoring, teamwork, and partnership.
• Technical Knowledge: Has proficient knowledge of G Suite, MS Office, ATS, HRIS, LMS, and databases.
• Autonomy: Takes initiative without waiting to be directed, exhibits a willingness to take on additional tasks, and completes them as requested and until the job is done. Takes ownership of mistakes and learns from them rather than makes excuses.
• Managing Ambiguity: Comfortable with uncertainty, able to make good decisions based on incomplete information, and able to adapt to changing circumstances. Stays focused and productive even in situations where there is no clear path forward. Thinks creatively and identifies alternative solutions to problems.
• Organizational Aptitude: Manages multiple tasks effectively by prioritizing responsibilities and meeting deadlines. Is highly detail-oriented, focused, and has a proactive approach to work. Excellent time management, planning, scheduling, and coordination skills. Is able to work in a highly structured environment and quickly adapts to changes in priorities or deadlines while maintaining a positive attitude.
• Continuous Learning: Stays current on trends related to the local, state, and national employment laws/markets and industry trends. Has a thirst for knowledge and applies it appropriately. Driven to find answers through research and collaboration.

Benefits

• Continuing education and leadership development as well as tuition reimbursement
• Comprehensive health plan
• Generous paid time off (PTO) and paid holidays
• Sabbatical and parental leaves
• Life, dental and vision insurance
• Short- and long-term disability plans
• Nationally recognized preventive health and wellness program
• Section 125 pretax health spending account, dependent care spending account, and premiums
• Retailment planning options with generous company % match
• Eligible for the Public Student Loan Forgiveness (PSLF) program