Employee Relations Specialist

Key Job Responsibilities

• Address inquiries concerning the company’s policies and procedures.
• Educate managers on legal compliance, appropriate workplace conduct, and effective counseling methods.
• Conduct initial meetings with employees and managers to identify concerns or complaints related to workplace behavior, performance issues, policy violations, harassment allegations, and other complaints.
• Absorb and integrate information from all parties while applying a deep understanding of corporate policies, employment law, and relevant regulations.
• Provide guidance on efficient methods to resolve employee relations issues and formulate corrective action recommendations following the company’s progressive corrective action process.
• Review and approve corrective action documentation based on predetermined criteria.
• Engage in discussions involving corrective actions and, when necessary, participate in termination discussions.
• Escalate HR issues that meet predefined criteria, exercising judgment to assess risk and sensitivity levels.
• Keep business and HR leaders informed of the status of issues and concerns being addressed, along with recommendations or disciplinary actions as applicable.

Internal Investigations

• Seek legal counsel related to labor relations in alignment with predefined criteria or as necessary for complex issues.
• Prepare and furnish required correspondence, information, and documentation for case preparation involving legal and third-party reviews.
• Lead internal investigations and, upon request, collaborate with HR Leadership to represent the organization in unemployment or labor hearings.

Training

• Collaborate in identifying training needs for managers, tailoring topics based on the nature and frequency of issues encountered.
• Actively lead training sessions for managers, emphasizing coaching, corrective action procedures, and company policies and procedures to ensure thorough comprehension and adherence.

Case Management and Reporting

• Utilize the Case IQ system to track, analyze, and report on employee relations data/metrics, enabling the establishment and implementation of proactive strategies and action plans to enhance organizational effectiveness and address critical areas of opportunity.
• Ensure file integrity by accurately and promptly recording case information within the Case IQ system, maintaining data accuracy and completeness for effective analysis and reporting.
• Engage proactively in project initiatives aimed at refining ER team processes and optimizing efficiency, as well as contribute to other strategic Human Resources initiatives.

Job Qualifications

• Bachelor's degree required, preferably in Human Resources or related field
• 2+ years experience in Human Resources
• Previous employee relations experience preferred
• Firm understanding of employment laws
• Excellent professional written and verbal communications skills
• Critical thinker, active listener and effective time manager
• Demonstrated ability to exercise judgment and discretion in handling confidential information and situations
• Strong PC and analytical skills

Competencies

• Deliver World Class Service
• Hospitality
• Ownership
• Do The Right Thing
• Demonstrates Self-Awareness
• Drive Results
• Ensures Accountability
• Sees The Big Picture
• Decision Quality
• Manages Complexity
• Values People
• Collaborates

Work Environment

• Office
• Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays
• Team members must adhere to appearance guidelines as defined by Encore

Pay and Benefits

• Salary Pay Range: $58,642.00 - $76,235.00
• The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise.
• Some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
• Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.

Inclusivity and Belonging

• We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences.

Early Career Development Programs

• Encore is always looking for talented people who are passionate about creating memorable experiences that inspire change. Find out how you can jump-start your career in our dynamic industry.