Employee Relations Specialist

Duties & Responsibilities

• Field many types of phone calls, including concerns or complaints from managers and team members
• Promote positive employee relations within all levels of the company
• Investigate team member complaints and concerns, and assist in their resolution
• Avoids investigation and coordination of disciplinary actions
• Advises managers on company policies and procedures and how to deal with employee relations issues to ensure consistency in applying company policies and federal, state, and local employment laws
• Administers company correspondence for high-volume unemployment claims and represents the company at unemployment hearings
• Responds to charges of discrimination with the EEOC, OCRC, etc.
• Conducts and participates in training sessions on topics such as harassment awareness, disciplinary processes, and anti-discrimination laws
• Affords assistance with Leave Administration
• Participates in other employee relations/human resources programs, projects, and functions as needed

Requirements

• A degree in human resources, business administration, or related field is preferred
• Minimum of 2 years’ experience in Employee Relations is required
• PHR or SHRM certification preferred, but not required
• A professional, service-oriented disposition
• Ability to remain calm and pleasant while diffusing tense or angry situations
• Exceptional communication skills; ability to interact with all levels of the company with tact and diplomacy
• Capacity to thrive and re-prioritize work in a fast-paced, ever changing environment
• Ability to work both independently and as part of a team
• Ability to maintain a high level of confidentiality in a mature and non-judgmental manner
• Knowledge of federal, state, and local employment laws
• Knowledge and experience using ADP or other HRIS systems preferred

Benefits

• A family culture and atmosphere
• Competitive compensation
• Health, dental, vision, and life insurance for full-time team members
• 401(k) with generous company match
• Paid vacations and holidays
• Immensely training and growth opportunities