Employee Relations Specialist

Position Summary

The Employee Relations Specialist will serve as a key member of the senior leadership team, partnering with field operations leaders to address workplace concerns and promote a culture of respect, accountability, and customer service excellence.

Responsibilities

• Serve as first line of defense and provide guidance on employee relations issues across all areas of the organization, (coaching, performance management, disciplinary actions, grievances, etc.), ensuring compliance with local laws and consistency in policy application.
• Investigate employee relations matters, including allegations of policy violations, harassment, discrimination, retaliation, and misconduct and provide relevant documentation.
• Conduct interviews, gather evidence, document findings, and recommend appropriate corrective actions.
• Provide guidance and coaching to managers on performance management, employee conduct, conflict resolution, and disciplinary actions.
• Aid in the development of key HR policies such as performance management, disciplinary processes, and related procedures, ensuring these processes are scalable and adaptable to the evolving needs of the organization.
• Aid in the design and delivery of training on employee relations topics like conflict resolution, performance management, and compliance.
• Track and manage employee relations cases, reporting on trends, outcomes, and actionable insights to HR leadership to improve practices across the organization.
• Provide practical Employee Relations advice that realistically addresses and balances the needs of the business.
• Maintain updates on any state specific laws that may impact the company’s handling of employee relations issues.
• Conduct employee exit interviews and analyze feedback to identify trends and opportunities for improvement.

Qualifications

• Strong knowledge of employment law and best practices in the US, with the ability to navigate complex, multi-state issues with a common-sense approach to resolution.
• Strong interpersonal and communication skills, with the ability to influence work behaviors and build relationships at all levels of the organization.
• Proven expertise in stakeholder management, effectively managing relationships with senior leadership, business partners, employees and external parties.
• Experience in managing sensitive employee relations matters with a high degree of confidentiality, maturity, and discretion.
• Ability to manage multiple cases and priorities, and provide strategic advice under pressure.
• Demonstrates strong problem-solving and analytical skills, with a proactive approach to data gathering and root cause analysis.
• Possesses intellectual curiosity; brings insight into the team/business.

Required

• Strong knowledge of employment law and best practices in the US, with the ability to navigate complex, multi-state issues with a common-sense approach to resolution.
• Strong interpersonal and communication skills, with the ability to influence work behaviors and build relationships at all levels of the organization.
• Proven expertise in stakeholder management, effectively managing relationships with senior leadership, business partners, employees and external parties.
• Experience in managing sensitive employee relations matters with a high degree of confidentiality, maturity, and discretion.
• Ability to manage multiple cases and priorities, and provide strategic advice under pressure.
• Demonstrates strong problem-solving and analytical skills, with a proactive approach to data gathering and root cause analysis.
• Possesses intellectual curiosity; brings insight into the team/business.

Preferred

• Knowledge of employment laws and HR best practices.
• Experience supporting multi-site operations, retail, hospitality, property management, or self-storage environments.

Benefits

Competitive rate of pay and a generous benefits program. Salary commensurate with experience. Medical, Dental, life, vision, short-term disability, and long-term disability insurance program. Paid vacation time; paid sick time; paid holidays.

Equal Opportunity Employer Statement

Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.