Employee Relations Field Specialist

Principles and Responsibilities

• Provides advice, counsel and guidance to retail Directors and Store Managers on HR related questions, processes, policies and procedures (i.e., coaching, counseling, disciplinary actions); and documents interactions in the HR case management system
• Provides recommendations to associates on how to respond to, and mediate, sensitive work situations, management/associate conflict, and peer relations; and documents interactions in the HR case management systems
• PARTNERS WITH RETAIL DIRECTORS TO LEVERAGE HR DATA AND DEVELOP ACTION PLANS AND STRATEGIES TO IMPROVE WORK RELATIONSHIPS, BUILD MORALES AND INCREASE PRODUCTIVITY AND RETENTION
• PROVIDES ON-SITE SUPPORT FOR CRISIS MANAGEMENT, WORKPLACE VIOLENCE AND CRITICAL INCIDENTS AS NEEDED
• REVIEWS ALL ACCOMMODATION REQUESTS (MEDICAL, RELIGIOUS, PREGNANCY, ETC.), DOCUMENTING THE INTERACTIVE PROCESS IN THE HR CASE MANAGEMENT SYSTEM
• COLLABORATES WITH THE ASSET PROTECTION TEAM TO PROVIDE CRITICAL INCIDENT SUPPORT AND DISPOSITIONS FOR INVESTIGATIONS
• CASCADE HR RELATED COMMUNICATIONS AND TRAININGS ACROSS ASSIGNED REGIONS AND DRIVES SUCCESSFUL IMPLEMENTATIONS OF HR PROGRAMS/PRACTICES (I.E. TALENT MANAGEMENT, MERIT PROCESS, WAGE/COMPENSATION REVIEWS, HR RELATED TRAININGS)
• ENGAGES WITH THE SHARED SERVICES ORGANIZATION WHEN SPECIFIC EXPERTISE IS REQUIRED, AND TO ENSURE PROPER EXECUTION OF HR PROCESSES (I.E. LOA AND WORKMAN'S COMPENSATION)
• RESPONSIBLE FOR RESPONDING TO PREVENTIVE LABOR ACTIVITY IN ASSIGNED GEOGRAPHICAL AREAS OR AS NEEDED
• CONDUCTS THOROUGH, CONFIDENTIAL AND TIMELY WORKPLACE INVESTIGATIONS AS NEEDED

Basic Qualifications

• Solid knowledge of a variety of HR concepts, practices, and procedures
• Thorough knowledge of employment-related local, state and federal laws and regulations governing employment (EEO, wage and hour, employee benefit, leave)
• Interprets policy and procedures consistently and objectively, specific to the individual circumstance
• Excellent communication and interpersonal skills to interact effectively with all levels of staff and management
• Strong organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Ability to handle confidential information with discretion, integrity and professionalism
• High degree of independence in completing work assignments and making decisions concerning various human resource activities
• Ability to work independently as well as part of a team
• Field based role - must reside within/nearby assigned geography

Preferred Qualifications

• Master's degree in HR, Industrial and Organizational Psychology, or other related field
• Experience working in a multi-unit work environment
• HR Certification

Experience

• 3 to 5 years of HR related work experience

Skills and Abilities

• Excellent verbal and written communication skills
• Strong conflict resolution skills
• Excellent organizational skills, attention to detail, and ability to prioritize tasks
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite, and HR case management software
• Ability to quickly learn the organization's HRIS

Physical

• Prolonged periods of sitting while performing computer work functions

Travel

• 25% to 30% travel as needed

Benefits

Food Lion provides a comprehensive benefits package including:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement savings plan
• Flexible spending accounts
• Employee Assistance Program
• Time off and paid holidays

Pay

The salary range for this position is $XX/X based on experience.

Schedule

This is a full-time position with a flexible schedule to accommodate the needs of the business.