Employee Parking Office Agent - Denver International Airport

About Our Job: With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join DEN's diverse, inclusive and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

• Competitive medical, dental and vision plan effective within 1 month of start date
• Pension Plan (DERP) and Retirement Plan
• 140 hours of PTO within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
• Short-Term and Long-Term Disability
• CARE Bank, Family Leave Benefits
• Employee Assistance Program, Employee Volunteer Program
• EcoPass (unlimited free RTD bus/train rides)
• Learning and Development Opportunities; Courses and Career Development Resources

Location and Schedule

• 100% on-site position based out of Denver International Airport
• Employee parking provided
• Monday to Friday, 9:00am MST to 5:30pm MST
• Schedule flexibility required; may include nights, weekends, and holidays during emergencies or weather conditions
• Schedules are subject to change

Responsibilities

• Provide excellent customer service to both internal and external customers
• Provide information regarding parking permits to employees of the city, airlines, tenants, vendors, and the general public
• Multi-task frequently, managing multiple projects with constant interruptions
• Communicate professionally through phone calls, in person, electronically, and written correspondence
• Adhere to Parking and Transportation policies and procedures and City Municipal Codes
• Requires scheduling flexibility (Sunday-Saturday) and occasional required overtime
• Requires long periods of standing, as well as lifting, carrying, and transporting various items
• Operate City vehicles

Requirements

• Minimum of two years customer service experience in a fast-paced environment
• Demonstrated ability to handle multiple tasks with constant interruptions
• Excellent attention to detail
• Experience in cataloging, data entry, or warehousing
• Excellent team player
• Microsoft Office skills, at least at an intermediate level
• Excellent communication skills
• Experience providing customer service over the phone

Qualifications

• Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
• Experience: Two years' experience performing cashiering, contract monitoring, inspection, or customer service work requiring the explanation of rules, codes, regulations, and procedures
• Additional appropriate education may be substituted for the minimum experience requirement
• Valid Driver's License at the time of application
• FBI criminal background check required for all positions at Denver International Airport (DEN)
• Employees must report any felony convictions and/or moving violations to maintain clearance and continued employment
• Pre-employment physical/drug test may be required by position

Pay

Starting target hourly range for this position is $23.89 to $29.00 per hour.

About DEN

Since opening on Feb. 28, 1995, Denver International Airport (DEN) has become one of the world’s busiest airports. In 2025, 82,427,962 passengers passed through DEN, making DEN 4th busiest airport in the U.S. and the world’s 10th busiest airport. DEN is Colorado’s primary economic engine, generating $47.2 billion in annual economic impact for the state. At DEN, we are committed to fostering a diverse, inclusive, and equitable workplace. We celebrate individuality and strive to keep Equity, Diversity, Inclusion & Accessibility (EDIA) at the center of all that we do.