Valet Parking Attendant Colorado Municipal Airport

Key Responsibilities

• Coordinate the full valet service process from arrival to departure, including greeting guests, retrieving keys, issuing tickets, and entering customer information via electronic devices
• Park and retrieve guest vehicles safely and efficiently, ensuring proper vehicle placement and accurate tracking of vehicle location
• Deliver exceptional customer service by building rapport, responding promptly to inquiries, and providing directions or assistance as needed
• Act as a professional brand ambassador by courteously interacting with guests, opening vehicle doors, and assisting with unloading and loading personal items
• Maintain vehicle safety and security by directing traffic, positioning barricades, monitoring ramp or drive areas, and arranging towing services when required
• Request, collect, and accurately process applicable valet fees; assist with reconciling end-of-shift revenue and ticket distribution
• Retrieve vehicles promptly for waiting guests and assist with luggage or personal items when necessary
• Immediately report incidents, accidents, or claims to the Operations Manager or Shift Lead

Skills, Knowledge and Expertise

• Excellent customer service and communication skills
• Ability to communicate with guests
• Ability to learn quickly and use sound decision making to thrive in fast-paced environments
• Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
• Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift
• Occasionally lift and carry customer luggage or personal items, up to 50 lbs

Requirements

• Must be at least 18 years of age
• Valid driver’s license with good driving records
• Must successfully pass a background check, in accordance with company policy and applicable laws
• Able to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security
• Reimagined Parking participates in the E-Verify program to confirm employment eligibility

Physical Demands

• Operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
• Move from valet stand to customer cars by walking or running for extended periods of time, sometimes for the entire duration of shift
• Occasionally lift and carry customer luggage or personal items, up to 50 lbs

Working Conditions

• Work is performed in parking facilities including garages, lots, booths, and outdoor areas
• Exposure to varying weather conditions such as heat, cold, rain, wind, and snow depending on the region and season
• Fast-paced environment requiring consistent customer interaction
• Exposure to vehicle traffic, noise, and varying weather conditions
• Interaction with upset or frustrated customers while maintaining professionalism