Employee & Labor Relations Coordinator

Key Responsibilities

• Maintain accurate and organized records of collective bargaining agreements (CBAs), memoranda of agreement (MOAs), and related labor documents.
• Ensure proper version control, document naming standards, and timely archival of expired or superseded agreements.
• Support the preparation and distribution of internal communications related to CBA changes and labor relations updates.
• Assist with the implementation and tracking of negotiated agreements, including documentation of changes to wages, benefits, and working conditions.
• Cook up logistics for meetings, hearings, and communications with internal stakeholders and union representatives.
• Provide administrative support during grievance, arbitration, and settlement processes.
• Support the processing of payments related to settlements, arbitrators, subscriptions, and other labor relations vendors.
• Cook up vendor onboarding and maintenance activities, ensuring required documentation and approvals are in place.
• Coordinate Realty Advisory Board (RAB) activities, including issuing payment notices, tracking dues, and coordinating property cancellations with internal and external partners.
• Maintain accurate financial tracking and supporting documentation for audit and compliance purposes.

Employee Relations

• Develop, enhance, and streamline Employee Relations (ER) and Labor Relations (LR) processes to improve efficiency, consistency, and employee experience.
• Identify opportunities for process improvement and collaborate with cross-functional partners, including Ethics & Compliance, HR, Legal, and business stakeholders.
• Create and maintain ER/LR forms, templates, job aids, and resource materials.
• Develop PowerPoint presentations, training materials, and communication resources to support ER/LR initiatives.
• Plan and coordinate team-building activities, town halls, off-site meetings, and other employee engagement events.
• Manage and distribute ER/LR communications, including new hire announcements, newsletters, organizational updates, and employee-facing messaging.
• Support ServiceNow case management activities, including case creation, routing, escalation, tracking, and closure.
• Conduct regular case audits to ensure data accuracy, documentation quality, and compliance with established procedures.
• Respond to legal, compliance, audit, and records requests utilizing current and archived systems.
• Aid in the development, review, and maintenance of standard operating procedures (SOPs), policies, and process documentation.
• Maintain records, reporting tools, and tracking mechanisms to support ER/LR operations and compliance requirements.
• Partner with internal stakeholders to ensure consistent application of policies, procedures, and workplace standards.
• Support special projects, organizational initiatives, and continuous improvement efforts across the Employee Relations function.
• Serve as a point of contact for routine inquiries related to HR policies, labor agreements, and standard procedures.
• Aid in the resolution of employee concerns by escalating matters appropriately and ensuring timely follow-up.
• Aid in the preparation and distribution of required workforce notifications and communications.

Reporting & Compliance

• Prepare recurring and ad hoc reports to support labor relations operations, union requests.
• Support compliance with applicable SOX related processes.
• Maintain organized records and ensure timely filing of required notices and reports.

Qualifications

• Education: Associate's or Bachelor's degree in Human Resources, Business Administration, or Labor Relations.
• Experience: Prior experience in an HR, administrative, or operations support role. Exposure to employee and/or labor relations, unionized environments, or compliance-driven work is a plus.
• Skills & Competencies: Organization & Prioritization, Communication, Attention to Detail, Discretion & Integrity, Collaboration, Technology Proficiency, Process Orientation, Adaptability.

Benefits

• Comprehensive benefits package, including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
• Competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

Pay

$22.10 - $26.00 per hour.

Schedule

Flexible schedule to accommodate the demands of the role.

Benefits

• Comprehensive benefits package, including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
• Competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.