Employee Insurance Examiner 1
New York State Department of Civil Service · Albany, NY · 2 days ago
HybridAdministrativeFull-time
We need to output HTML fragment with sections: headings using for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. No Job ID etc. Remove boilerplate. Preserve all substantive info.
We need to parse the description: It's a job posting for Employee Insurance Examiner 1 in Employee Benefits Division, Program Administration Unit. Duties: processing transactions in NYBEAS, assisting HBAs, reviewing/sorting correspondence, handling calls, explaining rules, reconciling accounts (processing transactions, sending bills, resolving discrepancies). Also mention "Ny Helps" maybe a typo.
Minimum Qualifications: details about NY HELPS program, non-competitive appointment, qualifications: either 3 years customer service or business office experience, or 30 credit hours + 2 years experience, or 60 credit hours + 1 year experience. Also definitions. Also reassignment qualifications, competitive qualifications, 70.1 Transfer Qualifications, 55 B/C Qualifications, Open Competitive Minimum Qualifications (same as earlier). Additional comments about team, benefits package, telecommuting note, EEO statement (should be removed as boilerplate). Also mention benefits: "In addition to joining a growing team and agency, employees will also receive a comprehensive benefits package." That's vague; we should not create Benefits section unless specific benefits are stated. It says comprehensive benefits package but no specifics. According to rule: never create Benefits section unless posting actually states them. It mentions "comprehensive benefits package" but not specifics; that's likely too vague; we should not create Benefits section. Pay and Schedule not mentioned. So we may have sections: About the role (maybe description of role), Responsibilities (duties), Requirements/Qualifications (minimum qualifications), Skills (maybe not explicit), but we can combine.
We need to decide headings: About the role (summary), Responsibilities (list of duties), Requirements (minimum qualifications). Possibly Qualifications separate? The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use About the role, Responsibilities, Requirements, Qualifications. But we should avoid duplication. Could combine Requirements and Qualifications into one? But they said prefer a few substantive sections over many thin ones. So maybe we have About the role, Responsibilities, Requirements (which includes qualifications). Or we could have About the role, Responsibilities, Qualifications. Let's think.
The posting includes: Description Duties Description Employee Benefits has the lead role... This position will play an important role... Benefits The Employee Insurance Examiner 1 ... will be assigned... The incumbent’s duties will include but are not limited to the following: [list]. Then Minimum Qualifications section with lots of detail. Then Additional Comments about team, benefits package, telecommuting, EEO.
Thus we can have:
but instruction only mentions
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. No Job ID etc. Remove boilerplate. Preserve all substantive info.
We need to parse the description: It's a job posting for Employee Insurance Examiner 1 in Employee Benefits Division, Program Administration Unit. Duties: processing transactions in NYBEAS, assisting HBAs, reviewing/sorting correspondence, handling calls, explaining rules, reconciling accounts (processing transactions, sending bills, resolving discrepancies). Also mention "Ny Helps" maybe a typo.
Minimum Qualifications: details about NY HELPS program, non-competitive appointment, qualifications: either 3 years customer service or business office experience, or 30 credit hours + 2 years experience, or 60 credit hours + 1 year experience. Also definitions. Also reassignment qualifications, competitive qualifications, 70.1 Transfer Qualifications, 55 B/C Qualifications, Open Competitive Minimum Qualifications (same as earlier). Additional comments about team, benefits package, telecommuting note, EEO statement (should be removed as boilerplate). Also mention benefits: "In addition to joining a growing team and agency, employees will also receive a comprehensive benefits package." That's vague; we should not create Benefits section unless specific benefits are stated. It says comprehensive benefits package but no specifics. According to rule: never create Benefits section unless posting actually states them. It mentions "comprehensive benefits package" but not specifics; that's likely too vague; we should not create Benefits section. Pay and Schedule not mentioned. So we may have sections: About the role (maybe description of role), Responsibilities (duties), Requirements/Qualifications (minimum qualifications), Skills (maybe not explicit), but we can combine.
We need to decide headings: About the role (summary), Responsibilities (list of duties), Requirements (minimum qualifications). Possibly Qualifications separate? The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use About the role, Responsibilities, Requirements, Qualifications. But we should avoid duplication. Could combine Requirements and Qualifications into one? But they said prefer a few substantive sections over many thin ones. So maybe we have About the role, Responsibilities, Requirements (which includes qualifications). Or we could have About the role, Responsibilities, Qualifications. Let's think.
The posting includes: Description Duties Description Employee Benefits has the lead role... This position will play an important role... Benefits The Employee Insurance Examiner 1 ... will be assigned... The incumbent’s duties will include but are not limited to the following: [list]. Then Minimum Qualifications section with lots of detail. Then Additional Comments about team, benefits package, telecommuting, EEO.
Thus we can have:
About the role
Employee Insurance Examiner 1 in the Employee Benefits Division, Program Administration Unit, administers the New York State Health Insurance Program (NYSHIP), processing transactions, assisting Health Benefits Administrators, handling enrollee correspondence and calls, explaining rules, and reconciling accounts.
Responsibilities
- Processing transactions in the New York Benefits Eligibility and Accounting System (NYBEAS).
- Assisting Health Benefits Administrators (HBAs) with completing enrollment transactions and making corrections to enrollment data.
- Reviewing and sorting correspondence received from enrollees and agency HBAs and processing correspondence per NYSHIP rules and regulations.
- Handling calls from enrollees and providing general and specific NYSHIP program, enrollment and eligibility information.
- Explaining and interpreting applicable rules, regulations, policies and/or procedures to enrollees via telephone or written correspondence.
- Reconciling accounts, including processing transactions, sending bills, and resolving discrepancies between payroll and enrollment systems.
Requirements
Minimum qualifications (NY HELPS program – non‑competitive appointment):
- Three years of customer service or business office experience, or combination thereof; OR
- Thirty college semester credit hours AND two years of full‑time experience described above; OR
- Sixty college semester credit hours AND one year of full‑time experience described above.
Customer service: dealing with many different individuals on a continuous basis where verbal communication is the primary means of accomplishing duties. Business office experience includes general administrative/clerical duties, processing claims and/or bookkeeping, processing personnel or benefits transactions.
Examples of qualifying experience: call center agent, customer service representative, sales representative providing information and service, telemarketer. Non‑qualifying examples: cashier, fast‑food worker, gas station attendant, security guard.
Degrees must be from a college/university accredited by a regional, national, or specialized agency recognized by the U.S. Department of Education; foreign degrees require independent verification of equivalency.
We could also include reassignment/competitive qualifications but that's more detail; but we might include as part of Requirements. However the instruction: preserve ALL substantive information; do NOT invent or summarize away detail. So we should include all qualification details: reassignment qualifications, competitive qualifications, 70.1 Transfer Qualifications, 55 B/C Qualifications, Open Competitive Minimum Qualifications (which are same as earlier). That's a lot. But we can keep them under Requirements as subpoints. We must not create sections with filler text. So we need to include all that info. Let's extract the qualification details: From text: "Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in an NY HELPS title, employees may take part in any promotion examination for which they are qualified. Non-competitive Minimum Qualifications (ny Helps) EITHER 1. Three years of customer service* or business office** experience, or combination thereof; OR 2. Thirty college semester credit hours AND two years of full-time experience described in #1; OR 3. Sixty college semester credit hours AND one year of full-time experience described in #1. Customer Service is defined as dealing with many different individuals on a continuous basis where verbal communication is the primary means of accomplishing the duties of the position.Business office experience includes one or more of the following: general administrative/clerical duties, processing claims and/or bookkeeping, processing personnel or benefits transactions. Examples of qualifying experience include but are not limited to: call center agent, customer service representative, sales representative providing information and service, or telemarketer. Examples of non-qualifying experience include but are not limited to: cashier, fast-food worker, gas station attendant, or security guard. Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. You can write to the Examination Information Desk of the NYS Department of Civil Service for a list of acceptable companies who provide this service. This information can also be found on the Internet at http://www.cs.ny.gov/jobseeker/degrees.cfm. You must pay the required evaluation fee. Reassignment Qualifications Current Department of Civil Service employees with one year of permanent, contingent permanent, or 55 B/C service as an Employee Insurance Examiner 1, if less than one year, you must be currently reachable on the Employee Insurance Examiner 1 eligible list for the Albany location if one exists. Competitive Qualifications You must be reachable on the current eligible list or eligible for transfer. 70.1 Transfer Qualifications One year of permanent, contingent permanent, or 55 B/C service in a title eligible for transfer and determined to be similar by Civil Service. For transfers, a list of approved titles is available through Civil Service GOT-IT at https://careermobilityoffice.cs.ny.gov/cmo/gotit/. 55 B/C Qualifications Individuals certified eligible for the 55 B/C program under the Governor's Program to Hire Persons/Veterans with Disabilities pursuant to Section 55 B/C of the Civil Service Law will also be considered. To be considered, you must provide a copy of your letter of eligibility with your response. You must meet the open competitive qualifications from the most recent examination announcement. The Open Competitive Minimum Qualifications Are EITHER 1. Three years of customer service* or business office** experience, or combination thereof; OR 2. Thirty college semester credit hours AND two years of full-time experience described in #1; OR 3. Sixty college semester credit hours AND one year of full-time experience described in #1. Customer Service is defined as dealing with many different individuals on a continuous basis where verbal communication is the primary means of accomplishing the duties of the position.Business office experience includes one or more of the following: general administrative/clerical duties, processing claims and/or bookkeeping, processing personnel or benefits transactions. Examples of qualifying experience include but are not limited to: call center agent, customer service representative, sales representative providing information and service, or telemarketer. Examples of non-qualifying experience include but are not limited to: cashier, fast-food worker, gas station attendant, or security guard. It is essential that candidates clearly and concisely indicate exactly how they meet the above minimum qualifications in their resume. Failure to show how you meet the minimum qualifications above may result in disqualification and removal from consideration." Thus we need to include all that. It's repetitive but we must preserve. We can structure as:Requirements
NY HELPS (non‑competitive) Minimum Qualifications:
- Three years of customer service or business office experience, or combination thereof; OR
- Thirty college semester credit hours AND two years of full‑time experience described above; OR
- Sixty college semester credit hours AND one year of full‑time experience described above.
Customer service definition … Business office experience …
Examples of qualifying experience …
Examples of non‑qualifying experience …
Degree accreditation requirement …
Then maybe separate subheadings for Reassignment Qualifications, Competitive Qualifications, 70.1 Transfer Qualifications, 55 B/C Qualifications, Open Competitive Minimum Qualifications. But those are headings; we could use but instruction only mentions for section headings. It didn't forbid other headings, but says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It didn't say we cannot use other headings, but to be safe we could keep everything under Requirements with paragraphs.
But we need to preserve all substantive info; we can include them as paragraphs.
Thus final HTML:
About the role
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It didn't say we cannot use other headings, but to be safe we could keep everything under Requirements with paragraphs.
But we need to preserve all substantive info; we can include them as paragraphs.
Thus final HTML:
About the role
...
Responsibilities
- ...
Requirements
Minimum qualifications (NY HELPS program – non‑competitive appointment):