Claims Examiner 1

About the role

The Pennsylvania Treasury Department seeks a Claims Examiner to help reconnect Pennsylvanians with their unclaimed property. This role involves reviewing claim submissions, verifying documentation, and assisting claimants.

Responsibilities

• Claim Review: Examine claim forms and supporting materials for accuracy and completeness.
• Ownership Verification: Evaluate records and documentation to determine rightful ownership.
• Claimant Assistance: Respond to inquiries and explain requirements through phone and written communication.
• Documentation Guidance: Provide clear instructions about missing items or next steps needed for processing.
• Record Management: Maintain organized files and ensure information is documented correctly.
• Process Integrity: Apply policies, laws, and procedures consistently to protect the claims process.

Requirements

• Two years of experience in general office work and high school diploma or equivalent.
• Ability to hear and understand phone callers, articulate clearly and loudly, and use Microsoft applications.
• Physical ability to sit for prolonged periods and work within time constraints.

Qualifications

• Preferred: Call center customer service experience, experience reviewing claim documentation, and familiarity with Microsoft applications.

Skills

• Attention to detail.
• Professionalism and clarity in communication.
• Microsoft applications proficiency.
• Ability to work independently and under time constraints.

Benefits

• Full-time employment with flexible work arrangements including telework after training period.
• Work schedule: 8:30 AM to 5:00 PM, Monday - Friday, with 60-minute lunch.
• Mandatory three days a week in the office and up to two days a week from home (telework).

Pay

In some cases, the starting salary may be non-negotiable. Further communication regarding this position will be sent via email.

Schedule

• Full-time employment.
• Work schedule: 8:30 AM to 5:00 PM, Monday - Friday, with 60-minute lunch.
• Mandatory three days a week in the office and up to two days a week from home (telework).

Additional Information

• Conditional offer of employment requires submission of criminal history reports.
• Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals).
• Veterans: Employment preference for qualified veterans.
• Equal employment opportunity employer.