Employee Insurance Examiner 2

Duties

• Explaining and interpreting applicable rules, regulations, policies and/or procedures in person or by phone to Health Benefits Administrators (HBAs) and enrollees.
• Providing assistance and guidance directly to enrollees regarding enrollment and eligibility in the New York State Health Insurance Plan (NYSHIP).
• Processing complex health insurance transactions and making necessary corrections to enrollment data.
• Reconciling enrollee and agency accounts to ensure that all premiums are properly collected.
• Performing supervisory duties including holding weekly staff meetings, reviewing assigned staffs’ phone calls and associated call tickets.
• Providing training to staff, assigning work/projects, and performing daily review of their assigned work.
• Reviewing assigned staffs’ attendance, telecommuting requests, and time-off requests.
• Completing staff probation reporting/evaluations.
• Preparing monthly narrative and statistical reports.

Qualifications

• Four years of customer service or business office experience, or combination thereof;
• Thirty college semester credit hours AND three years of full-time experience described in #1;
• Sixty college semester credit hours AND two years of full-time experience described in #1.

Additional Comments

#TeamCivilService is growing and is looking for motivated, forward-thinking employees to join our team to build a dynamic workforce. The Department of Civil Service is undertaking several initiatives to transform the way the agency delivers services to our partner agencies and to the public, and we are excited to be adding new members to the team. In addition to joining a growing team and agency, employees will also receive a comprehensive benefits package.

The Department of Civil Service is the central personnel agency for the Executive Branch of New York State government, serving approximately 150,000 employees. Our mission is to build tomorrow's workforce today by promoting a diverse, inclusive, and talented workforce. We lead and deliver world-class workforce management strategies by providing innovative solutions based on merit, fitness, and equality of opportunity.

Among its duties, the Department:

• Partners with State agencies to offer workforce recruitment and placement services, including developing minimum qualifications, classifying positions, developing civil service examinations, and administering performance assessment tests.
• Administers the New York State Health Insurance Program (https://www.cs.ny.gov/nyship/), one of the largest public employer health insurance programs in the nation, serving more than 1.2 million lives.
• Assists municipal agencies with civil service administration of more than 360,000 local government employees.
• Oversees the Governor's Program to Hire Individuals and Veterans with Disabilities (https://www.cs.ny.gov/rp55/) to place individuals with disabilities in State jobs and the New New York Leaders Initiative Student Intern Program. (https://nysinternships.cs.ny.gov/nnyl/)

Contact Information

Email Address: YourFutureBeginsHere@cs.ny.gov

Application Instructions

If you are interested and meet the minimum qualifications above, email your cover letter, and resume to YourFutureBeginsHere@cs.ny.gov. Please include the Title and Vacancy ID# you are applying for in the subject line of your email.