Employee Experience Coordinator- TEMP

About the role

This is a contract only role for 4+ months. It sits within the Employee Experience team within Global People Services. The scope of the role includes providing first level (basic) HR service support to employees and people managers, answering a variety of inquires related to process & policies, reviewing and confirming the accuracy and completeness of any employee data changes, and making updates in relevant HRIS systems/applications.

Responsibilities

• Allocates the assignment of requests coming through the Global Case Management Review & Triage process using established work allocation protocols.
• Contributes to the continuous improvement (CI) activities.
• Regularly participates in team meetings, providing inputs and ideas to help progress the effectiveness and efficiency of the Global People Services Department.
• Completes assigned Global Case Management assignments accurately and within the target SLA timeframe.
• Liaises with internal and external stakeholders to progress work in a timely and accurate manner.
• Supports the development and activation of process optimization plans.
• Supports the activation of global programs/processes delivered through the Centers of Expertise (CoEs).

Qualifications

• Ability to consistently follow established processes and policies.
• Basic understanding of data management in HCM systems (Oracle HCM preferred).
• Current understanding of employment related regulations in the area/region assigned.
• Excellent English speaking verbal and written communication skills.
• Strong attention to detail and a commitment to timely follow-up.
• Intermediate MS Office skills including Word, Excel, Teams, PowerPoint and Outlook.
• Ability to work independently or as part of a team.
• Ability to readily adapt to and embrace change.

Essential Job Functions

• Reads and interprets customer/key stakeholder requests.
• Accurately inputs data into HRIS or other related systems compliant with SLAs.
• Communicates with internal and external stakeholders in writing and/or verbally by phone or video-based technologies.
• Completes work largely sitting or standing in an office-based desk environment.
• Able to identify data input and process errors.
• Works extended hours to complete daily department goals or tasks to include mandatory overtime.
• May be required to work unique/non-standard shift hours, to include mandatory overtime to meet the needs of a 24/7 business.

Work Environment

• Prolonged sitting/standing in front of a computer reading and responding to emails, inquiries and/or completing data change assignments.
• Frequent use of phone and video communication applications.
• Extended work hours required as needed and/or determined by team manager.