Employee Communications Manager, Transformation

The Role

The Employee Communications Manager supports proactive storytelling, develops comms for key moments, and maintains messaging and assets on shared drives. They participate in bi-weekly global Employee Comms calls, serving as a bridge between the working team and communications to the global organization. They also serve as a key liaison with the Next Generation Transformation (NGT) and AI Center of Excellence (COE) teams, supporting executive engagement at key events and proactive storytelling opportunities.

The ideal candidate will have strong change management and internal communications experience, project management skills, and experience developing, managing, and measuring impact of a communications strategy.

Responsibilities

• Support proactive storytelling, including posts and articles for weekly global newsletter RL Engage (internal social platform)
• Develop comms for key moments
• Maintain messaging and assets on shared drive
• Participate on bi-weekly global Employee Comms calls
• Serve as a key liaison with the NGT and AI COE team
• Initiate proactive discovery and story-mining to elevate how transformation initiatives are driving a positive impact on ways of working and how we operate as a Company
• Support the ideation and creation of dynamic multimedia content
• Develop and maintain strong, productive relationships with business partners across departments and regions
• Input into the global corporate editorial calendar for the Company with Project Cross-Stitch and AI milestones
• Be flexible to support Employee Communications initiatives outside of NGT and AI COE scope
• Develop measurement to demonstrate impact including but not limited to standardized surveys and engagement dashboards

Requirements

• Change management communications experience and internal communications experience is a must
• Established track record project managing large, matrixed projects
• Natural curiosity and strong storyteller
• Experience developing, managing, and measuring impact of a communications strategy, project plan, and campaign
• Hands-on experience executing effective communication for a myriad of internal stakeholder populations (office-based, retail, managers, etc.)
• Excellent verbal and written communications and editing skills, including interpersonal and presentation skills – PowerPoint plan development, talking points, executive briefing documents
• Proven ability to think ahead, engage proactively and take initiative
• Self-starter approach to work and strong problem solver; ability to work in an ambiguous environment and deliver results
• Strategic and execution oriented – must have the ability to deliver high quality initiatives to tight deadlines and on budget, in a pressurized environment
• Knowledge of how to develop communications strategies to bring about perception change and build understanding of new direction
• A sense of humor and ability to not take him/herself too seriously

Qualifications

• Some travel required