Emergency Services Dispatcher.

About the role

Provides advanced emergency medical dispatch life support through pre-arrival instructions to callers, operates and maintains Dispatch Call Center equipment including State Police Systems for criminal background checks, and prepares and maintains reports and records relating to emergency responses.

Responsibilities

• Provide advanced emergency medical dispatch life support via pre-arrival instructions to callers.
• Operate and maintain all Dispatch Call Center equipment, including State Police Systems to obtain criminal background information.
• Prepare and maintain reports and records relating to emergency responses.

Requirements

• Must be a U.S. citizen.
• Subject to shift work (tour of duty).
• Non‑Critical Sensitive position; appointment contingent on a favorable suitability or fitness determination.
• FLSA Non‑Exempt.
• Males born after 12‑31‑59 must be registered or exempt from Selective Service.
• Must possess a REAL ID or other acceptable identification to access certain federal facilities.
• Required to work an alternate work schedule that may include nights, weekends, and holidays.
• Must attain continuing dispatch education (CDE) requirements through locally offered in‑service training and pass per predetermined course requirements.
• Must obtain Telecommunicator I & II and Hazardous Material Awareness certifications within 9 months of placement.
• Must obtain and maintain CPR and Emergency Medical Dispatch (EMD) certification within one year.
• Must obtain certification to operate the Law Enforcement Automated Data System (LEADS) within 30 days per State of Ohio policy.

Qualifications

• One year of specialized experience equivalent to the GS‑05 level (or equivalent) that equipped you with the competencies to perform the duties of the position.
• Creditable specialized experience includes: answering 911 calls, working with emergency services dispatch equipment, providing instruction on emergency medical procedures, interpreting pertinent laws and regulations.
• Education may not be substituted for specialized experience at this grade level.

Skills

• Skill and ability to provide advanced emergency medical dispatch (EMD) life support care advice over the phone until emergency staff arrives.
• Extensive knowledge of vehicle dispatching procedures.
• Skill in emergency communication techniques and operation of communication equipment to accurately obtain and relay information to responders, emergency staff, health care providers, and other appropriate personnel.
• Practical knowledge of major body systems and diagnostic signs to perform initial EMD assistance to callers with medical emergencies.

Schedule

• Position is subject to shift work; incumbent must work an alternate work schedule that may include nights, weekends, and holidays.