Emergency Patient Care Coordinator

About the role

BluePearl Pet Hospital in Oak Creek, WI is seeking an experienced Patient Care Coordinator to join their state-of-the-art emergency and specialty hospital.

Responsibilities

• Act as a liaison between the front and back of the hospital by facilitating client/patient flow between the waiting room, exam rooms, CSR staff, and clinical staff
• Triage medical phone calls
• Cook/serve refreshments/marketing materials in the waiting/exam room
• Update clients on wait time/patient status
• Maintain open communication with the doctor and technical staff to minimize wait times and maximize patient flow
• Coordinate patient flow between multiple specialties
• Manage Cornerstone hospital census
• Facilitate discharge appointments for all services
• Perform patient discharges in coordination with the technical team
• Manage patient discharge/visit board and exam rooms; ensure comfortable and timely visits & discharges
• Receive and address patient care telephone calls from the general public
• Call previous day's ER clients for follow-up feedback for both locations

Requirements

• Must have two years of Specialty/Emergency veterinary experience*
• Must be a CVT*

Qualifications

• Must be able to work evenings, rotating weekends, and holidays

Skills

• Excellent communication skills
• Ability to multitask and prioritize tasks effectively
• Strong organizational and time management skills

Benefits

• Trupanion pet insurance and discounts for pet treatments, procedures, and food
• Opportunities for career growth and development
• Annual continuing education allowance and free continuing education sessions
• Medical, dental, vision, and life insurance options
• Parental leave benefits
• Flexible work schedules
• 401(k) and retirement planning
• Paid time off and floating holiday plans
• A regional licensed social worker for support

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.