Emergency Medical Dispatcher

About the role

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Responsibilities

• Captures emergent and non-emergent requests for Mayo Clinic Ambulance Service, including Mayo Clinic Ambulance, Mayo One Airplane, and Mayo One helicopter patient transportation services to and from the Mayo Clinic Medical Center as well as out of system transportation.
• Manages radio and telephone communications into the Emergency Department (ED) at Saint Marys and Methodist Campuses.
• Notifies appropriate areas within Mayo Clinic Medical Center of advanced patient arrival information.
• Provides 911 callers with pre-arrival instructions for Mayo Clinic Ambulance and other counties in Minnesota and Wisconsin.
• Activates specialized teams such as Acute Stroke Team, Cath/Stemi Team, ED Resuscitation Team, Family Activated Pediatric Response Team (PRRT), and Trauma Team for the Mayo Clinic Medical Center.

Qualifications

• High school diploma/GED.
• One year of customer service, call center, or dispatching experience.
• E/M certification or medical experience preferred.
• Working knowledge of radio communications.
• Basic computer knowledge.
• Excellent communication skills.
• Current AHA Health Care Provider CPR certifications required.
• Must be certified in Emergency Medical Dispatch (EMD) at the time of hire or become certified within the first three months of employment.

Exemption Status

Nonexempt

Compensation Detail

$29.69 - $44.55 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

72

Schedule Details

36 hours/week

Weekend Schedule

Typically every other weekend

International Assignment

No

Site Description

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about "EOE is the Law."

About Us

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Nurse Residency Program

The Nurse Residency Program (NRP) is for all nurses with less than 12 months of experience, to be completed within the first year. NRP provides a framework for a successful transition to a professional nurse by promoting educational and personal advancement.

Benefits

As your career evolves, our compensation and benefits packages are designed to change with you — meeting needs now, and anticipating what comes next. We know that when Mayo Clinic takes care of you, you can take better care of our patients.

Equal opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status, or disability status. Learn more about "EEO is the Law."

Wage and Hour Divisions

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Reasonable accommodations

Mayo Clinic provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment. If you need a reasonable accommodation in the application process; to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact HR Connect at 507-266-0440 or 888-266-0440.

Job offers

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