Emergency Medical Dispatch

About the role

Interested in being part of a strong, mission-driven team? EMSA is Oklahoma's largest ambulance service with a fleet of over 100 ambulances and a team of 700 Team Members strong. Want to make a difference every day and grow your professional skills in the process? If so, EMSA is the place for you.

Responsibilities

• Evaluate a patient's condition on the telephone and prioritize the call using industry standard protocols.
• Follow professional radio communications techniques.
• Consistently receives emergency calls and enters them into the CAD system within 60 seconds, 90% of the time.
• Consistently achieves alert times within 30 seconds of call received time, 90% of the time.
• Demonstrate a working knowledge of all communications equipment to ensure intelligent reporting of equipment failures.
• Demonstrate the ability to apply the System Status Plan (SSP) to daily operations.
• Demonstrate the ability to communicate effectively with residents, public officials, governmental entities, and political leaders when necessary.
• Able to direct resources during major/mass casualty incidents.
• Complies with all company policy, procedures, or practices.

Requirements

• High School diploma or equivalent.
• Must be 18 years of age.
• Must have a valid Oklahoma driver’s license.
• Current EMR, EMT or Paramedic certification and meet other company standards depending on classification level.
• EMD certification preferred - EMSA can help obtain.
• Preferred - minimum of one (1) year experience in the field as an EMT or Paramedic, or as a dispatcher for fire, law enforcement or other EMS agency.
• Must be able to meet the requirements of EMR, EMT-Basic/Advanced, or Paramedic job description depending on current certification level as recognized by EMSA.
• Must be able to successfully pass a background check and drug screen to the satisfaction of the organization.

Qualifications

• Keys at least 30 words per minute.
• Able to communicate with the public via telephone in a professional and courteous manner.
• Willingness and ability to follow directions.
• Carry out instructions while working independently.

Skills

• Knowledge of industry standard protocols.
• Professional radio communication techniques.
• System Status Plan (SSP).
• Effective communication skills.
• Ability to direct resources during emergencies.

Benefits

• 457b retirement account with large employer match.
• Paid time off - accruing from your first day on the job!
• Excellent benefits package including health, dental, and vision insurance with generous employer contributions toward premiums.
• Employer paid life, disability, EAP, and more.

Pay

• $10,000 Retention bonus.
• Competitive pay with shift differentials for nights and weekends.
• Quarterly bonuses offered.

Schedule

• Work a variety of shift hours while performing the duties of the job.
• Frequent hearing and talking to interpret job functions.