Emergency Dispatcher - 1st Shift

About the role

You will handle inbound calls from our push-button emergency phones, monitoring emergency phones in places such as elevators, pool areas, and other locations used in the event of an emergency. No prior dispatcher experience is required; we provide extensive on-the-job training. Each day, you’ll have the satisfaction of knowing you can make a difference by helping those in need while working in a safe and supportive environment.

Kings III, established in 1989, is a growing, dynamic company and a six-time winner of DFW Top Workplaces, as well as a nationally recognized USA Today Top Workplace (2020–2025). We’re on a mission for change—for our communities, customers, and company. More than 12% of our employees have been with the company for 10+ years, and 25% have been here 5+ years.

Responsibilities

• Respond to testing and emergency calls
• Answer a high volume of inbound calls from customers and vendors
• Address inquiries, provide accurate customer details, and document updates on emergency situations
• Notify the customer call list of emergent and non-emergent situations
• Dispatch the Elevator Company or the appropriate authorities when necessary
• Manage multiple software programs for call handling and team communication
• Communicate updates clearly and concisely
• Provide world-class customer service
• Follow and abide by our core values

Requirements

• High school diploma or GED
• 1-year customer service, call center, or dispatcher experience
• Availability to work weekends, holidays, and 1st shift (7:45am - 4:15pm)
• Bilingual in English and Spanish preferred
• Extraordinary customer service skills that meet quality standards for services
• Excellent oral and written communication and interpersonal skills
• Exceptional active listening skills, giving full attention to what others are saying, asking questions as appropriate without interrupting
• Working knowledge of Microsoft Word, Excel, and Outlook
• Self-motivated with ability to work independently as well as part of a team
• Accurately type at least 35 wpm with an accuracy rate of 95% or better
• High rate of accuracy and attention to detail
• Dependable and organized
• Positive, competitive, and determined attitude
• A sense of humor is a plus

Benefits

• Medical insurance with 1 HSA and 2 PPO plan options
• Dental, vision, life, short- and long-term disability insurance
• 401k with company contribution
• Employee Assistance Program (EAP)
• Company-paid telemedicine 24/7 access
• 8 paid holidays, plus 1 floating holiday
• 15 days of PTO accrued in year 1
• Generous referral bonus program
• Work-life balance
• Team building, company events, attendance at our annual meeting and fun night, and other fun events
• Relaxed professional dress code

Pay

$20.00 - $20.50 per hour

Schedule

1st shift (7:45am - 4:15pm), including weekends and holidays.