Emergency Communications Officer (ECO)

About the role

The Emergency Communications Officer (ECO) plays a crucial role in the Bonner County Sheriff's Office, handling all incoming emergency requests through the Public Safety Answering Point (PSAP).

Responsibilities

• Answer multiple telephone lines and communicate effectively with persons requesting emergency and non-emergency assistance.
• Clearly relay information for dispatch or transfer calls appropriately, maintaining calmness under all circumstances.
• Take appropriate action given either a routine or an emergency situation, providing comfort and administering pre-arrival instructions until assistance arrives.
• Maintain conversations with callers to obtain/verify pertinent information, ensuring the safety of personnel involved in accidents, fires, and hazardous incidents.
• Process and confirm warrants, protection orders, no contact orders, missing person records, and stolen article and vehicle records.
• Administer Cardiopulmonary Resuscitation (CPR) and other medical emergency instructions to third-party individuals as required.
• Support law enforcement units by accurately requesting and retrieving critical wants, warrants, and vehicular information from state and federal computer information systems.
• Provide assistance to residents and visitors by communicating and relaying messages, responding to requests for information, and interacting with citizens on a regular basis.
• Establish and maintain effective working relationships with subordinates, peers, supervisors, and the general public.

Requirements

Must possess a High School Diploma or GED. Must be able to type 40 WPM or better. Must operate computer terminals and associated peripherals, use Microsoft Windows XP Professional or higher, Microsoft Office 2000 or higher, databases specific to the County, Internet, and email. Must use multi-line telephone, facsimile machine, copy machine, and other equipment as needed.

Qualifications

Must be able to work shift work, as the Bonner County 911 Center operates 24/7, including holidays and weekends.

Skills

Aptitude to deal well in highly stressful situations, ability to solve practical problems, and excellent customer service skills are essential.

Benefits

No specific benefits are mentioned in the job description.

Pay

No specific pay information is provided in the job description.

Schedule

The position requires shift work, with the Bonner County 911 Center operating 24/7, including holidays and weekends.