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Jobs · Marketing · Texas

Emergency Communications Officer

City of Irving · Irving, TX · 2 mo ago
Marketing$28.05–$39.55/hrFull-time

Duties

Includes receiving and handling emergency service calls from the public, determining the nature and location of the emergency, ensuring proper radio frequencies for dispatch of emergency units, maintaining awareness of the location and status of up to or exceeding 50 emergency response units throughout the shift, operating computer systems and consoles, entering, updating, and retrieving information from computer systems, preparing incident reports using the automated reporting system, answering non-emergency calls, coordinating emergency and non-emergency responses with other city departments and law enforcement agencies, handling after-hour service calls for emergency situations for departments including Animal Control, Water Utilities, Traffic and Transportation / Streets, and Victim Services, and performing other duties as assigned.

  • Eight or 12 hour shifts covering a 24-hour period
  • Schedule includes weekends and some holidays

Requirements

Must have a high school diploma or equivalent and two years relevant experience; Computer Aided Dispatch, 911 or similar police-related experience preferred. Must take and pass an assessment on Critical Personnel Selection Software. Must have, or be able to obtain within specified timeframe, TCOLE telecommunications proficiency certificate and state licensure. Must not have any criminal conviction as an adult or juvenile above the grade of a Class B misdemeanor or any Class B misdemeanor within the past 10 years; other convictions may also be considered.

Qualifications

Must have, or be able to obtain within specified timeframe, TCOLE telecommunications proficiency certificate and state licensure.

Skills

Must have, or be able to obtain within specified timeframe, TCOLE telecommunications proficiency certificate and state licensure.

Benefits

The City of Irving offers competitive health benefits and participates in TMRS for full-time employees.

Pay

PAY GRADE GG19 / FULL PAY RANGE $28.05 - $39.55 PER HOUR

Schedule

01 24/7 Scheduling (Duties require being able to work various shifts covering a 24-hour period including day, evening and nighttime hours as well as holidays and weekends.)

TCOLE Telecommunications Certification B

02 TCOLE Telecommunications Certification B - If so, what level?

Telecommunicator's License

03 Telecommunicator's License - Do you currently have a Texas state Telecommunicator's License?

TCOLE Telecommunications Certification A

04 TCOLE Telecommunications Certification A - Do you currently have TCOLE telecommunications certification?

Dispatch 911 Experience

05 Dispatch 911 Experience - Are you currently employed with a public safety answering point, taking 911 calls, or have you worked in one in the past five years?

Drivers License A

06 Drivers License A - If you do not have a valid drivers license, Do you have a state issued ID?

Drivers License B

07 Drivers License B - If you have a state issued ID, please provide the ID number and the state, or enter N/A.

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